I received the book as a present, and I must say I was very impressed with the clarity and insights founded inside. It is a practical e commerce guide suitable for entrepreneurs but also for marketers, in order to understand and optimize the value perceived by your customer.
One cand easily discover the huge experience (hands on) and study behind this book, combined in a form easy to understand and follow in order to increase your customer life time value. However, It’s not an easy Sunday read, it’s a book that you need to read with a pen in your hand in order to get the most value out of it. Great information, practical insights and errors to avoid, I would definitely recommend this book for anyone in the e commerce game.