Proven methods for achieving continuous process improvementResolve "quality chaos" by creating a link between quality problems and their optimal solutions. With a focus on building an integrated quality environment, Strategic Continuous Process Which Quality Tools to Use and When to Use Them begins by discussing the different types of continuous process improvement (CPI) systems available.
This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to achieve desired results. Tested techniques for executing an improvement process are included along with real-world examples. The book concludes with a plan to help you sustain an ongoing culture of continuous quality improvement in your organization.
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Identify CPI opportunitiesEvaluate various CPI options using comparative benchmarksUnderstand the characteristics of each quality optionMap CPI characteristics against quality problemsSelect the appropriate tool to fit a specific quality problemRecognize the role of governance and performance reviewsCascade and communicate CPI throughout your organizationMove the needle toward successful process optimization
This was a textbook required for my doctorate degree in business. The book is straightforward and very easy to understand. It presents numerous methods for strategically improving business processes. The text presents numerous helpful charts for choosing what type of methodology to integrate into one's current practices. There is a step-by-step typology to the text, that directs the reader on how to go about planning and implementing changes.