Did you know that author Chris Voss is a former hostage negotiator for the FBI? I am not surprised after reading his book. The man knows what he is talking about and we can all benefit from his life of experience and research. And this is the workbook to perfect his technique to bend toward your interests. There are a lot of tools this workbook provides that you can use daily, plus all the strategies are relatively simplistic for you to put into action readily. The writer’s love of detail will carry you through your negotiations. One of the chapters in the workbook most useful focuses on the words that can instantly change the negotiating game to transform it to your liking. I enjoy that the text presents a lot of unique ways of looking at things, such as designing an illusion of control and bending the reality to those you are negotiating with. It is the author’s love of words and unusual mindset that keeps the book stimulating and engaging.