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Services Management
This is an individual chapter of Theory of Constraints Handbook. The purposes of this chapter are to: • Briefly describe the evolution of TOC services management concepts and tools describing their advantages over the previous concepts and tools and also their limitations. • Survey and classify the pertinent theory of constraint services management literature, identifying its contributions to the field and its limitations. • Identify the need for future research in TOC to services management.
24 pages, Kindle Edition
First published April 8, 2010
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