As a nurse or similar medical professional, you are well trained to handle an extensive array of situations. Your ability to appropriately communicate is an integral part of your skill set. Your words, your actions, and the surrounding environment influence those under your care in ways you may not even imagine. Your experience has taught you that stress can disrupt clear thinking, scramble short-term memory, and effectively sabotage interpersonal communication.
This handbook is specifically designed to help you sharpen your professional communication skills and make you more effective than you already are. In short, you are more effective because clear communication reduces stress and enhances comfort. These innovative techniques are learnable. This book is meant to complement and enhance the hard skills you use daily on the job.