This enlightening book provides insight into what personal and company values are and how they can either undermine a business’s performance or create a customer experience that has them coming back for more. All individuals and organizations have values, whether they realize it or not. Values that are ignored contribute to impaired decisions, poor relationships, unnecessary conflict, and increased stress, resulting in underperformance and lost opportunities. Values that are upheld enable effective decisions, improved motivation, increased trust, and collective focus on organizational goals, resulting in loyal customers and increased bottom line. This book outlines how to identify values and the crucial role executives and managers need to play in supporting company values in order to harness their power. So, whether you’re a small business owner or run a multi-million dollar enterprise, whether you’re the chief executive or a front-line manager, or an employee who struggles with connecting with their workplace, this book will change how you see values and the role they can play in your business. “This book will take you to the real core of why some organizations function badly but no one knows why.” - David Wells, CEO, Acuity SOS
Hi there and welcome to my author page. As I write management and leadership books, I have a confession to make. I'm a bit of a "people geek". Since my very first job in Sydney, Australia, I've been fascinated with what inspires people to work hard and what demotivates them.
This fascination has led me on a merry dance, from Sydney to Boston to Dublin, Ireland (where I was born). My career also evolved from Financial Services operations into management onto learning and development, where it evolved into executive coaching, organisation design and strategy.
My curiosity about people, coupled with high aptitude for abstract reasoning, allows me to make sense of what is happening with performance within organisations, and it's not always what it seems!
I published my first book, Values - Not Just for the Office Wall Plaque in 2012, then life "happened" but I'm back in the saddle, raring to go with my second book, SMART Objective Setting for Managers.
I really enjoyed this book. A great read on establishing company values, thinking about the behaviors that represent those values and how they coincide or conflict with personal values.
I really liked this book. It explains clearly the importance of knowing our personal values and it also allows us to understand their interaction with the corporate ones. This book also contains practical guides, these are very useful tools that for example can help people and companies determine what their values are.