THE SERVICE THAT YOU DONT EXPECT IS THE SERVICE THAT YOU REMEMBER.
Share 10% of profits with all staff - have your people think like capitalists.
All staff eat lunch together in branches. Maori way.
Treat people as if they are going to stay with you for 40 years. You slow down promotion and you promote from within.
Changing from co-owned trucks to owner-operated changed the economics markedly due to the sense of ownership by the drivers.
The poor have hunger in their bellies, and if they can get an idea, and an education, then they can go ahead and put it together.
Plested looks for 3 things with recruits; intelligence, energy and likeability.
Never seeking to blame but always searching for understanding so that they all emerged wiser from an experience.
Manage each branch as a small business with a focus on quality and margin control, and never believe more is better without the profit that comes from being quality focused, efficient and cost conscious.
We are a trust centre - logistics is a bank in which you hold peoples cherished inventory so you need to care for it.