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Smile: Sell More with Amazing Customer Service: The Essential 60-Minute Crash Course
Read in 60-Minutes or Less! Is poor customer service costing you sales? Train your staff quickly and easily in 60-minutes or less and start increasing your sales TODAY! Featured in STORES magazine by the National Retail Federation. Winner ForeWord Reviews Book of the Year Award. Smile's methods can be put into action QUICKLY for immediate results. Does your customer service team hurt your business? Are you losing money as a result? Poor customer service costs U.S. businesses approximately $83 billion annually. It's time to get that money back with excellent training anyone on your staff can learn in just 60 minutes. Quick, Easy Read Smile is a crash course. You and your staff can read Smile in just 60-minutes or less and increase sales and happy customers starting TODAY! Sell More with Amazing Customer Service is a unique and powerful training program packed with actionable tips, systems, and strategies. Bestselling author Kirt Manecke's award-winning manual can transform your staff into superior customer service and sales professionals no matter what their skill level or experience. And here's the best Smile is so easy to implement, you can get started on the training right away! In this book, you'll - How to improve customer interactions for an immediate boost in sales - How to build relationships and win repeat business for the long term - How to convert dissatisfied customers into business evangelists - How to ask for the sale or donation and actually get it - How to sell and serve with confidence, and much, much more! The Smile method has been proven to work with businesses like Neiman Marcus, BancorpSouth, Ron Jon Surf Shop, and many others. Join the business revolution that's improving both companies and lives. If you want sales and customer service training that's easy to understand and won't take months to pay off, then you'll love Manecke's essential training method. Buy the book to start smiling your way to business success today!
119 pages, Kindle Edition
First published January 24, 2013
About the author
Kirt Manecke
10 books2 followersKirt Manecke is the author of the award-winning book Smile: Sell More with Amazing Customer Service. Smile is a crash course in customer service and sales. You can read it in 60-minutes or less and start increasing your sales today! Winner of 8 awards. A best-seller.
Kirt wrote the triple-award winning book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World as a crash course in social and job skills for teens.
Kirt Manecke's passion for customer service and sales began years ago, when he co-founded an award-winning start-up - a specialty retail business in Michigan. Having worked at other businesses during college, Kirt wanted his own company to be different and better; to train its employees in ways that would result in more sales and profits, and it worked!
Smile has been featured in STORES magazine, published by the National Retail Federation, Michigan Retailer magazine, Retail Minded magazine and Public Radio.
Kirt is a strong proponent of buying local to create thriving downtowns. He shares his passion for land conservation and animal welfare through volunteer work.
He is a sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former salesman and publicist for a New York Times bestselling author and former owner of an award-winning specialty store, he lives in Milford, Michigan.
Kirt wrote the triple-award winning book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World as a crash course in social and job skills for teens.
Kirt Manecke's passion for customer service and sales began years ago, when he co-founded an award-winning start-up - a specialty retail business in Michigan. Having worked at other businesses during college, Kirt wanted his own company to be different and better; to train its employees in ways that would result in more sales and profits, and it worked!
Smile has been featured in STORES magazine, published by the National Retail Federation, Michigan Retailer magazine, Retail Minded magazine and Public Radio.
Kirt is a strong proponent of buying local to create thriving downtowns. He shares his passion for land conservation and animal welfare through volunteer work.
He is a sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former salesman and publicist for a New York Times bestselling author and former owner of an award-winning specialty store, he lives in Milford, Michigan.
Ratings & Reviews
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Displaying 1 - 3 of 3 reviews
August 28, 2018
Basic
Too basic with little nuggets of good info. Maybe good for a novice but a snoozer for people more experienced in sales and customer service...
Too basic with little nuggets of good info. Maybe good for a novice but a snoozer for people more experienced in sales and customer service...
February 22, 2016
This book share the top ten of customer service and sales techniques, additional tips to help you give great service, increase sales, handle difficult sales situations, and build customer loyalty. The author have over 30 years of sales customer service experience.
"This book is based on the simple premise that good service is good business - that if you treat your customers right, you'll be rewarded in return. Doing what customers love is a proven, guaranteed way to increase customer loyalty and sell more, without gimmicks or expensive marketing."
I appreciated the tips and real life situation he used for his examples, but it could be done more in depth as had known how to deal with most of the situation already. I would use the book as a go-to reference guide or to refresh my memory once in a while.
I got this book from Story Cartel for review, all opinions are my own.
"This book is based on the simple premise that good service is good business - that if you treat your customers right, you'll be rewarded in return. Doing what customers love is a proven, guaranteed way to increase customer loyalty and sell more, without gimmicks or expensive marketing."
I appreciated the tips and real life situation he used for his examples, but it could be done more in depth as had known how to deal with most of the situation already. I would use the book as a go-to reference guide or to refresh my memory once in a while.
I got this book from Story Cartel for review, all opinions are my own.
January 22, 2016
A Must Read for Salespeople
This is one of the best books on sales attitude I have read in many years! Kirt went above and beyond what I expected to read in this book.
Kirt brought out all the stops, if you want to become the best salesman in your field of sales than this book is for you!
I could give you a preview, but I don't want to spoil the book for you...
I was given a copy of this book for an honest review.
This is one of the best books on sales attitude I have read in many years! Kirt went above and beyond what I expected to read in this book.
Kirt brought out all the stops, if you want to become the best salesman in your field of sales than this book is for you!
I could give you a preview, but I don't want to spoil the book for you...
I was given a copy of this book for an honest review.
Displaying 1 - 3 of 3 reviews