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Customer experience: the new retail battleground: the time to convert from customer service to over-the-top customer relationship marketing is right ... An article from: Tea & Coffee Trade Journal
7 pages, ebook
Published May 20, 2005
About the author
David J. Morris
28 books19 followersDave Morris is a San Diego-based writer, photographer and teacher. A former Marine infantry officer, he has covered the wars in Iraq and Afghanistan for Slate, Salon and the Virginia Quarterly Review since 2003. His 2006 dispatch from Iraq, titled “The Big Suck: Notes from the Jarhead Underground’ was included in the Best American Nonrequired Reading series.
His writing has been featured on National Public Radio’s “Talk of the Nation,” and he continues to contribute to numerous print and digital publications including The New Yorker online, The Surfer’s Journal and Foreign Policy’s “Best Defense” blog.
In 2008, he was awarded a creative nonfiction fellowship from the National Endowment for the Arts as well as residencies at The MacDowell Colony and the Norman Mailer Writers Colony in Provincetown, Massachusetts. In 2009, he won the Staige D. Blackford Award for nonfiction writing from the Virginia Quarterly Review.
His writing has been featured on National Public Radio’s “Talk of the Nation,” and he continues to contribute to numerous print and digital publications including The New Yorker online, The Surfer’s Journal and Foreign Policy’s “Best Defense” blog.
In 2008, he was awarded a creative nonfiction fellowship from the National Endowment for the Arts as well as residencies at The MacDowell Colony and the Norman Mailer Writers Colony in Provincetown, Massachusetts. In 2009, he won the Staige D. Blackford Award for nonfiction writing from the Virginia Quarterly Review.
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