Feedback Toolkit: 16 Tools for Better Communication in the Workplace

by Rick Maurer

Written by a noted authority in leadership and change management, the second edition of this popular toolkit provides expert guidance on using feedback as a performance improvement tool. Describing best practices, it supplies the understanding required to effectively give and receive feedback across a wide range of work situations, including for one-on-one and group use. The Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition makes the feedback process easy to understand with a detailed six-step framework. It covers specific feedback tools and illustrates approaches for applying them in a variety of management scenarios—including situations where giving feedback feels more like giving an acid bath. The author explains how a team can learn from its mistakes and how the simple exercise of exchanging expectations with one another can help everyone refocus on ways that support effective teamwork. Covering the latest developments, this updated edition supplies new techniques for addressing resistance to change and for maintaining positive dialogue during the performance evaluation process. Whether you’re in a corporate office, or operating a piece of heavy equipment on the shop floor, this book provides the tools needed to facilitate feedback, improve communication, and boost performance in your work environment. Praise for the Bestselling First Edition: … a well-organized guide for creating open and honest communication in the workplace. This clearly written book is like having your own personal coach assisting you with techniques that foster productive interactions. —Nedra Weinstein, Principal, Arden Consulting

Genres: Business

85 pages, Kindle Edition

Published December 5, 2011

Reviews

[Abby Epplett · Rating 4 out of 5]

This short book gives tips on how to give and receive feedback, along with pinpointed who should be involved in the process.

[Byron · Rating 4 out of 5]

Short, simple. Some good stuff. Gives a framework for feedback and then applies it in various common scenarios.

[Navasota ISD · Rating 5 out of 5]

Available for checkout at NELC.

[Marcel Marcelos · Rating 3 out of 5]

quite insightful for hrm

[Nicole | · Rating 3 out of 5]

This is a fine book on feedback. Nothing groundbreaking, but good refresher or professional development opportunity for those that are new to giving feedback to others at work.