TRANSFORM YOUR CALL CENTER USING REMOTE HOME AGENTS.(Technology Information): An article from: Customer Interaction Solutions

by Alpesh Fadia

7 pages, ebook

Published July 1, 2001

About the author

Alpesh Fadia is an accomplished business and human-potential consultant. He possesses more than 20 years of experience in corporate and management consulting, holding positions with Big 4 firms (Accenture, Ernst & Young, and Deloitte), Panasonic, and as an independent practitioner. During his career, he has focused not only on developing customer and growth strategies but also on individual and organizational transformation through coaching, team dynamics, leadership, and cultural assessments for multinational clients.