How the 3 Rs can help you create a culture of service.(CLASSROOM CONNECTION)(teaching respect, responsibility, and relationships in customer service): An article from: Techniques

by Renée Evenson

5 pages, ebook

Published November 1, 2009

About the author

RENÉE EVENSON has worked in the customer service management field for over 30 years, including nearly two decades as a customer service manager and trainer at BellSouth Telecommunications. She has a degree in organizational psychology and is the author of Customer Service Training 101, Customer Service Management Training 101, and Powerful Phrases for Effective Customer Service.