"Adjusting" to Property & Casualty Claims: Negotiation 101

by Chris Casaleggio

"Adjusting" to Property & Casualty Negotiation 101 is the latest release from author Chris Casaleggio, focusing on the nuances behind insurance claim negotiations. As our Property & Casualty claims world evolves, as adjusters it is essential to expand our knowledge of how to resolve conflicts and settle claims. This book provides a fresh perspective along with key reminders for claim handlers looking to fine-tune their negotiation skills. The guide may also be used in a training environment as it features questions for “reflection” at the end of each chapter.

Defining Negotiation The Property & Casualty Claims ProcessDealing With Attorneys & Public AdjustersThe Soft Skills of NegotiationEthical Considerations & Creative Solutions Stories & Advice From CLAIMS All-StarsNegotiation in Our Personal Lives
In addition, you will learn how to NEGOTIATE YOUR OWN SALARY , including how to begin a dialogue with your supervisor regarding a raise or when starting a new job.

Property & Casualty adjusters are ultimately judged on the manner in which they settle and resolve claims. Investing in oneself allows the adjuster to sharpen such skills and, hopefully, skyrocket in his or her career!

132 pages, Kindle Edition

Published January 16, 2024

About the author

Chris Casaleggio’s work explores the intersection of career growth, service, and well-being in the insurance claims world. Through the “Adjusting to Claims” series, he helps professionals navigate burnout, strengthen client relationships, and approach claims work as both a craft and a calling. His writing blends field-tested strategies with a focus on empathy, purpose, and the human connection that drives every successful claim.

Casaleggio also authors the “Culture Through Architecture” series, shaped by years of travel and time spent walking cities with a curious eye. These books explore how light, public space, and everyday design choices reveal what a culture values, from calm and community to history and identity. Written as reflective travel narratives rather than guidebooks, the series invites readers to slow down, notice more, and see Nordic cities through the story their buildings quietly tell.

Reviews

[Ryan Sullivan · Rating 4 out of 5]

Good insight into the career of property and casualty career. As a seasoned adjuster looking to sharpen skills it gave me good takeaways and helped me identify areas I want to grow further.