The Basics of Process Mapping

by Robert Damelio

The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work. New in the Second Edition: Four new chapters and 75 new graphics An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes A set of measures for flow and waste A discussion of problematic features of knowledge work and business processes that act as barriers to flow Seven principles* and 29 guidelines for improving the flow of knowledge work A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set . It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. *The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.

Genres: Business, Nonfiction, Reference, Management

183 pages, Kindle Edition

First published January 1, 1996

About the author

Mr. Damelio is a consultant, author, and President of THE BOTTOM LINE GROUP, a Texas based management-consulting firm. He has worked extensively with both Fortune 500 and Government organizations to help them strengthen operations, increase productivity, provide customer-perceived value, and enhance customer satisfaction. His primary areas of expertise are process improvement, process management, and change management particularly as they apply to knowledge-intensive work in service, professional, administrative, and non-manufacturing processes. During the last 10 years especially, Mr. Damelios focus has increasingly been on helping leaders within Client organizations plan, implement, and measure the results of their major organization change and improvement initiatives.
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Reviews

[Steve Whiting · Rating 1 out of 5]

They weren't joking with the title, this really is "the basics". Really, really basic.

If you've never seen a process map before, the 15 minutes that it will take to read this very short book will give you a (basic) introduction.

If you have any familarity at all with process maps, look for a different book.

[Kara Paul · Rating 3 out of 5]

2.5 stars rounded up. This book was rather dry, and felt rather inaccessible for having "basics" in the title. To be honest, most of the helpful stuff for me was in the last chapter and the appendix. I think the book could have been simpler and more accessible. Definitely don't start with this book if you need an intro to process mapping. 

[John Anderson · Rating 3 out of 5]

Good Primer, the last chapter has the most value.

[Robert]

There are 2 editions of this book. 1996; 2011.The 1996 version IS both basic and very much like a pamphlet.I had nothing to do with the "e book"

[Marissa McQueeney · Rating 5 out of 5]

Whatever guys, I loved it. Not one you read for the plot, ya know?

[Fionnuala Callan · Rating 5 out of 5]

Short, simply expressed and absolutely on point. A treasure.

[Jeffry · Rating 4 out of 5]

This is a decent overview but it has many editorial mistakes, i.e., somebody didn't pay for copy editing.

[Shannon Earl · Rating 5 out of 5]

Love it

[Stephen · Rating 3 out of 5]

READ NOV 2005

[Greg · Rating 3 out of 5]

Great primer into creating visual flows to document business processes.

[Jordan Lewis · Rating 2 out of 5]

It didn't over-promise, but still I expected more. It was really just a glorified pamphlet.