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UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!
Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the hidden power in service guarantees.
318 pages, Kindle Edition
First published January 1, 2000
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70 people want to read
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Displaying 1 - 4 of 4 reviews
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December 17, 2015The book is a revolutionary approach toward the culture change in the customer service world. It focuses on building a superior service culture mindset that uplifts the entire service level in the organization. It argues that customer service is a culture, attitude, mindset, and driven from the top leadership to become a ritual instead of a department, program, policy or a routine operation. A must read by the people who are working in the service, educators and trainers in the field.
January 8, 2011
Brilliant!!!
I really enjoyed this book from the first to the last page. It is really easy to read (in 3-4 days you can finish it) and it gives you a lot of important tips, you can use every day in your work life. Reading it before to go to work, gave me more motivation, more willing to serve better my customers!
I enjoyed as well the last pages with a lot of interesting quotations!
If you want to increase your and your colleagues quality of service this book is a must!!!
I really enjoyed this book from the first to the last page. It is really easy to read (in 3-4 days you can finish it) and it gives you a lot of important tips, you can use every day in your work life. Reading it before to go to work, gave me more motivation, more willing to serve better my customers!
I enjoyed as well the last pages with a lot of interesting quotations!
If you want to increase your and your colleagues quality of service this book is a must!!!
July 30, 2008
This was probably the highest rated customer service book I could find, and it contained so many pages that felt so very empty. Some good advice is here, though mixed in with pages and pages of trite aphorisms.
November 15, 2010
True stories of winners & Losers in the Quest for superior service.
Displaying 1 - 4 of 4 reviews