Total Performance Scorecard

by Hubert K. Rampersad

In the post-Enron climate corporate executives are increasingly pressured to increase productivity and create an ethical, trustworthy organizational climate. 'Total Performance Scorecard' introduces a concept of organizational improvement and change management that combines the Balanced Scorecard model with the learning organization theory. The TPS contains a personal balanced scorecard, which is tied to an organizational balanced scorecard. These scorecards reflect not only performance goals but personal learning and growth goals as well, and the organizational scorecards also address organizational climate issues. Continuous improvement, change management, 360 degree feedback, and the learning organization are theories that the TPS makes use of in a very straightforward way. If implemented, the TPS enables a company to tie personal goals to organizational goals and tie personal performance to organizational performance, all within a culture that supports integrity, personal growth, learning, and open communication. Nirvana!

Genres: Leadership

403 pages, Paperback

First published January 1, 2003

Reviews

[Edelfelt · Rating 1 out of 5]

Avoid like plague. Incompetently written and poorly structured.

[Jeff · Rating 2 out of 5]

Very tough book for me to get into. Not very well written, ridiculously difficult to navigate and understand, etc. The book preaches simplicity, yet presents a book full of charts that are extremely difficult to discern.

My biggest problem with the book is that it lays out several specific steps to achieve organizational perfection. I have trouble believing that a researcher can offer "the" answer for organizational effectiveness. Books should be more like advice and encourage readers to reflect upon and meld the advice into their own.

I can see myself using this book as a resource, but certainly not as the "how-to" cookbook that Rampersad hopes...

[Dr. Reem A. Alfrayan · Rating 3 out of 5]

I like the idea of the book ... the application of it is vague a little