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Summary: Delivering Happiness Tony Hsieh
This work offers a summary of the book "DELIVERING A Path to Profits, Passion and Purpose" by Tony Hsieh.
In this originally written summary, the idea of 'delivering happiness' in the business world is presented in the form of a short biography of the life, career and businesses of internet entrepreneur Tony Hsieh.
Beginning with his early years growing up in California the summary charts Hsieh's ambition from school paperround and college fastfood outlet, right through to the creation and development of the billion dollar online shoe retailing site Zappos.
It demonstrates how from humble beginnings anyone – with a lot of hard work – can become an entrepreneur, and a highly successful one at that. Importantly it also shows that it is possible to create a successful customercentred business that also provides a happy working environment for employees. Indeed Hseih makes clear his aspiration for all business to follow his model. The penultimate section of the summary outlines the core values of the Zappos brand and how the company achieved its aim of 'delivering happiness' both to employee and customer.
Interleaved with direct quotes from Hsieh, this summary tells a truly inspirational story and is a mustread for any budding entrepreneur.
In this originally written summary, the idea of 'delivering happiness' in the business world is presented in the form of a short biography of the life, career and businesses of internet entrepreneur Tony Hsieh.
Beginning with his early years growing up in California the summary charts Hsieh's ambition from school paperround and college fastfood outlet, right through to the creation and development of the billion dollar online shoe retailing site Zappos.
It demonstrates how from humble beginnings anyone – with a lot of hard work – can become an entrepreneur, and a highly successful one at that. Importantly it also shows that it is possible to create a successful customercentred business that also provides a happy working environment for employees. Indeed Hseih makes clear his aspiration for all business to follow his model. The penultimate section of the summary outlines the core values of the Zappos brand and how the company achieved its aim of 'delivering happiness' both to employee and customer.
Interleaved with direct quotes from Hsieh, this summary tells a truly inspirational story and is a mustread for any budding entrepreneur.
38 pages, Kindle Edition
First published October 25, 2011
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Displaying 1 - 2 of 2 reviews
March 12, 2015
It was a very enjoyable book. I learned a totally new perspective on developing a very special culture in the workplace! Tony had a specific type of vision and was able to implement it and make it work, which eventually led to great success and dedicated, happy employees.
January 26, 2016
Read this book after seeing Tony Hseih live at a PwC event in Sydney - fascinated by his story and what he did in developing Zappos to what it is today. It is an interesting case study in both customer service and employee engagement - leading to major growth in financial value.
Displaying 1 - 2 of 2 reviews