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15 pages, Audiobook
Published June 11, 2024
QUOTES:
“Today, who controls the internet controls reality. We have all been given the capacity to influence. We all have the ability to persuade communities, amplify messages, create viral conspiracy theories, and instigate real-world protests. We have profound power but no commensurate responsibility. Very few of us have reckoned with what that power means.” (p. 12).
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“This deliberate presentation of inflected information that attempts to further the agenda of those who create it is propaganda…Propaganda shapes public opinion not by simple persuasion but rather by manipulating perceptions and constructing favored narratives to guide our views. It deliberately and systematically frames issues, emphasizing certain aspects while downplaying others, with the intent of building a specific worldview or gaining support for an agenda. There is usually a core grain of truth; propaganda is rarely built on outright lies. It strategically uses collective myths, emotional stories, and existing fears to appeal to deeply held values.”
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“In his 1928 book Propaganda, American social theorist and ‘father of public relations’ Edward Bernays dubbed the people with the power to shape public opinion 'invisible rulers.’ ‘There are invisible rulers who control the destinies of millions,’ he wrote. ‘It is not generally realized to what extent the words and actions of our most influential public men are dictated by the shrewd persons operating behind the scenes.’” (p. 26).
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“QAnon would not have existed as it does today without Facebook’s inadvertent algorithmic recruitment, plus its tools for sustained connection on a massive platform where users already spent a lot of time. At its worst, Twitter made mobs—and Facebook grew cults.” (p. 71)
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“This trinity [social media influencers, algorithms, and the crowd] thrives on the proliferation of attention-capturing pseudo-events; sensationalism, spectacle, and tribalism are rewarded and reinforced. The environment is tailor-made for spreading rumors far and fast and for reinforcing connections and ideology within niches—not bridging across them.” (p. 77)
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“Influencers’ combination of storytelling acumen, understanding how to work the structures of social media, clicking with an audience around a mutual passion, and reacting quickly and fluently to the fast-moving world of information on social media grants them an important power: they become aggregators and curators of the beliefs of the crowd.” (p. 86).
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“Is crime rising or falling? There are, of course, real-world statistics that can answer this, but the vibes matter a lot for shaping public opinion online—which also translates to offline organizing or voting. Are more people being shot by police officers? Is inflation destroying the economy? Is America on the verge of civil war? The perception shaped in online communities, the collective mood and sense of the issue, is often more important than any actual facts.” (p. 89).
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The anti-vaccine movement, for example—while growing—is still relatively small. Recent surveys suggest that those opposed are estimated at approximately 15 percent of the US population, even as the view appears to be a majority perspective based on social media vibes. Similarly, polling shows that only 18 percent of Americans support defunding the police, but that position often seems quite mainstream on Twitter and other platforms…a small, committed group can game (or more effectively use) a social platform to make their viewpoint seem dominant. A combination of effective networked crowds and compelling influencers means that some of us now perceive minority opinions as the majority viewpoint.” (p. 122).
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There are real debates to be had about how platforms moderate and rightful concerns about unaccountable private power setting the rules of democratic debate on global communication platforms.45 But the framing battle to redefine all content moderation—even labeling an article—as “censorship” is purely a political ploy.” (p. 147).
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“Truth is very rarely cut-and-dried. It never has been. The propagandist has always known that and exploited the kernel of truth, the gray area of uncertainty. Can anyone in a position of authority, for example, say with a straight face and with absolute certainty that no one will get hurt when taking a vaccine? Of course not. The health misinformation influencer leverages that reality, pointing to a prior mistake or overconfident comment: They are lying to you. They’ve always been liars. Just look at this PSA from a few years ago where they were saying that fat is bad for you.” (p. 262).
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“The trust in the old top-down system of institutions, experts, authority figures, and mass media isn’t simply declining. Within a significant portion of the public it has been reallocated to the bottom-up system of influencers, algorithms, and crowds. This shift matters, because institutions are necessary for society to function, and discoveries borne of expertise are what propel us collectively forward. This has been true for centuries.” (p. 264).
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“One consistent finding in polarization research is that members within a community often don’t feel comfortable criticizing or pushing back against the excesses of their own political faction. This relates to our earlier discussion of political identities becoming more global than local, as people are sorted on social media. Many participants fear that by speaking up against something they think is a bridge too far, they will be attacked by their own “team” for disloyalty or tarred as “bad progressives” or “bad conservatives” if they don’t align fully with the faction. They don’t want their own faction to come for them! And so they self-silence.56 They may also not want to be seen as undermining their side; after all, the other guys are worse.” (p. 288)
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“Free speech is a cherished and foundational human right, one that people who believe in democratic societies should support in spirit even if the letter of the constitutional amendment applies specifically to the US government. However, the term—like its opposite, censorship—has undergone an extended reframing effort by factions who want wholly unencumbered attention and elimination of any kind of intervention by the private actors who host their speech. Downranking ragebait is censorship; actioning the accounts of individuals who started harassment mobs is censorship; labeling disputed or false claims is censorship, these very loud voices argue. In reality, platforms have their own freedom of speech and association rights as they decide what they will carry and what they will amplify. Even Infowars, a website run by Alex Jones, which caters to conspiracy theorists and has produced the sort of mobs that harass victims of mass shootings, has a terms of service…Social media platforms and most online comments sections belong to private businesses, not the government, and their business depends on keeping the greatest possible number of users happy. But the ref-working ragemongers of the Internet of Beefs don’t want (their audiences) to see it that way.
The fight over ‘free speech’ is about preferential dissemination. It is a fight about algorithmic amplification, share of voice, and the ability to reach vast audiences at no cost—recast as if they were rights. It’s a fight for power, for dominance of communication infrastructure and the capacity to shape public opinion” (p. 297).
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“The tendency among experts is often to wait until they know all the facts. But this is no longer the right approach; silence simply gives others the opportunity to shape the narrative via the rumor mill. It’s fine to say, ‘We don’t know yet’ or ‘Information is still coming in; please be patient’—even these comments reinforce that the institution is aware of the concern, paying attention, and trying to figure out the facts. But simply waiting it out and not participating in the conversation because consensus hasn’t solidified leaves a void for others to fill.” (p. 356).
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