Performance Assessment in Academic Libraries

by Steve Morgan

Considers the qualitative assessment of front-line reader services and staff; and explores the perspectives of the various constituents, including managers, users, and the library staff. Offers a snapshot of current performance-assessment practice in academic libraries rather than delving into the m

224 pages, Hardcover

First published August 1, 1995

Reviews

[Maddie · Rating 3 out of 5]

This is an older title but informative. It covers reference (enquiry) services, instruction, and collection assessments. The information on qualitative vs quantitative methods was helpful - detailed but not overwhelming. The book also covers why assessments are important from different perspectives: users, managers, and the library. Although older this information remains relevant.