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FEEDBACK PARA TODOS - TRANSFORME CONVERSAS DIFÍCEIS EM OPORTUNIDADES DE CRESCIMENTO - 1 EDIÇÃO 2024
A Dra. Therese Huston, diretora fundadora do Centro de Excelência em Ensino e Aprendizagem da Universidade de Seattle, descobriu que ouvir é a chave para ser ouvido. As comunicações se tornam muito mais claras se você souber que há três tipos de reconhecimento, orientação e avaliação. Todo funcionário precisa receber os três tipos. O reconhecimento comunica que você valoriza tanto o trabalho quanto a pessoa que o realiza. A orientação ajuda a pessoa a se adaptar, melhorar e aprender. A avaliação permite que a pessoa saiba em que pé está em relação às expectativas e o que pode esperar no futuro. Pergunte aos funcionários qual tipo de feedback eles querem receber e não deixe de dar o feedback que eles desejarem. Neste livro, Huston apresentará estratégias para fornecer cada tipo de feedback com sucesso e fará com que um processo antes estressante pareça natural e, ao facilitar as conversas regulares de feedback, ajudará os gestores a melhorar o desempenho, a confiança e a compreensão mútua.
Paperback
Published February 12, 2024
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About the author
Therese Huston
8 books53 followersTHERESE HUSTON, PH.D., is a cognitive scientist at Seattle University and the author of four books. Her latest book, "Sharp: 14 Simple Ways to Improve Your Life with Brain Science," helps you make the most of the brain you've got. Whatever your age, we all want to be a little mentally sharper.
Therese received her BA from Carleton College and her MS and PhD in cognitive psychology from Carnegie Mellon University. She completed a post-doc in clinical cognitive neuroscience at the Center for the Neural Basis of Cognition and she’s earned a postgraduate certificate in Organizational Leadership from the Said Business School at the University of Oxford.
In 2004, she founded the Center for Excellence in Teaching and Learning at Seattle University. Therese has also written for the New York Times and Harvard Business Review and "How Women Decide" was named a summer reading title by Oprah.com.
Therese gives talks and leads workshops on how to create more inclusive workplaces. Microsoft, Amazon, Nationwide, Morgan Stanley, the Cleveland Clinic, and TEDX have all asked Therese to give talks on creating more inclusive workplaces.
When she’s not writing or speaking, she loves to spend time with her charming and very bright husband and her adorable but not-very-bright Boston Terrier.
Therese received her BA from Carleton College and her MS and PhD in cognitive psychology from Carnegie Mellon University. She completed a post-doc in clinical cognitive neuroscience at the Center for the Neural Basis of Cognition and she’s earned a postgraduate certificate in Organizational Leadership from the Said Business School at the University of Oxford.
In 2004, she founded the Center for Excellence in Teaching and Learning at Seattle University. Therese has also written for the New York Times and Harvard Business Review and "How Women Decide" was named a summer reading title by Oprah.com.
Therese gives talks and leads workshops on how to create more inclusive workplaces. Microsoft, Amazon, Nationwide, Morgan Stanley, the Cleveland Clinic, and TEDX have all asked Therese to give talks on creating more inclusive workplaces.
When she’s not writing or speaking, she loves to spend time with her charming and very bright husband and her adorable but not-very-bright Boston Terrier.
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