Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever

by Micah Solomon, Lyle Blaker (reader)

Customer service done right is one of today's most powerful competitive advantages . In Can Your Customer Service Do This,  customer service turnaround wizard and renowned customer service training expert Micah Solomon―who has worked transforming the customer experience for brands from Auberge Resorts to Audi of America , from Cleveland Clinic to the NFL Players Association ―shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service environment and customer experience for your customers.

Inside, you'll find the long-hidden secrets and proven hands-on methods
 
 
By reading Can Your Customer Service Do This? and applying its easy to understand lessons, soon you'll be leaps and bounds beyond your competition. (Unless you make the mistake of sharing this book with your competitors!)
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Micah Solomon is a customer service consultant and turnaround expert, trainer, eLearning training designer, and keynote speaker . He's known nationally and globally for his step-by-step customer service improvement approach to transforming customer service from a source of frustration to a builder of customer engagement, loyalty, and word-of-mouth marketing and praise. Inc. Magazine has named Micah "The World's #1 Customer Service Turnaround Expert."

Micah's books have been translated into more than a dozen languages and his expertise has been featured in  Forbes,  Inc.   Magazine ,  CNBC,  Bloomberg BusinessWeek ,  and the  Harvard Business Review.

He always enjoys hearing from readers (and others!) via his website,    micahsolomon DOT com or by email,   Micah AT micahsolomon DOT com or by text/phone, 484. 343.5881

Audio CD

Published October 3, 2023

About the author

MICAH SOLOMON (Seattle, WA) has been named by the Financial Post as “a new guru of customer service excellence.” He is a top keynote speaker and consultant on customer service issues, the customer experience, and company culture. A successful entrepreneur, he coauthored the bestselling Exceptional Service, Exceptional Profit. His expertise has been featured in FastCompany, Inc. Magazine, Bloomberg BusinessWeek, Forbes.com, NBC and ABC television programming, and elsewhere.

Reviews

[Anna Di · Rating 5 out of 5]

Practical useful customer service tips that can be applied in any business, of any size.

[Tue Søttrup · Rating 5 out of 5]

I met Micah in London in 2019, where he was doing a talk on a yacht in the Thames (it could not sail, though!) titled Essentials of Building the Ultimate Customer Service Experience. After the keynote, we got to speaking, and Micah generously gifted me his book “Your Customer Is The Star: How To Make Millennials, Boomers and Everyone Else Love Your Business.” I was so inspired by Micah’s talk that I read the book on the flight back to Copenhagen later that day.
Since then, Micah and I have kept in touch and we did a webinar discussing customer service as the new value center.

In today’s market, meeting and exceeding (Plus-one!) customer expectations is a competitive advantage. Customers who consistently experience excellent customer service from a brand buy more, stay longer, and tell their friends about it. Contact centers are no longer seen as cost centers but as value centers. How do you transform your customer service towards perfection? This is where you need Micah’s guidance and advice!

Micah is a true expert in the field of customer service. In “Can Your Customer Service Do This?” he covers essential topics like building customer loyalty, the power of purpose, service recovery, language, technology, continuous improvement, and how to make changes stick. The book is filled with hands-on examples that help you do something different today compared to what you did yesterday.

Here are just three examples of the takeaways you will get from the book. Firstly, with The Art of Anticipatory Customer Service, Micah guides you up The Service Level Ladder to deliver truly iconic customer experiences. Secondly, he helps you turn customer service ideas into actions that will help you retain customers and grow your business. Finally, let Micah introduce you to his MAMA (pun intended!) framework.

With this book, you will get the best tools and tricks from a master of the trade to deliver exceptional customer service.