Discover a simple method of engaging your employees, your family, even yourself in a positive plan for success. Whether your a sales oriented organization, a mother who needs help getting the kids to do their chores/homework, a teacher looking for a way to incent your students, this method, once implemented, will work.
Nice companion to Coonradt's "Game of Work" and focuses on practical performance management and coaching. Readers will understand the importance of relevant scorecards, how to create, and if a people leader, how to coach your team. The "15-minute rule," keeping it positive, individual, relevant, and focused on the basics, as well as "Action Stimulating Knowledge," AMR, and the difference between how and wow are all critical components to effective scorecards.
Best quotes, "confusion never inspired anyone" (p. 10), "those clients who measure the areas that directly and positively affected productivity, and who measured them in a timely fashion, enjoyed results that went well beyond their expectations" (p. 17), "scorekeeping cuts through the fog. It clarifies. By identifying and quantifying how we are doing, it creates motivation, energy, and drive where before there was none" (p. 25), "whether we win or lose is based much more upon what we can influence and have an impact on, than it is upon what we can directly control" (p. 119), and "control is overrated. Influence, and the impact that results from positive influence, is vastly underrated" (p. 120).
This is a wonderful handbook on how to measure success and measure it well, from the perspective of business management. LDS returned missionaries from the Preach My Gospel era will love it.