A compilation of stories on how to apply empathy in businesses. The featured author is Chris Voss, who deepens on how empathy is fundamental to influencing the behavior of others. Chris Voss reminds us of its importance in creating an emotional bond. To negotiate successfully, you must understand and influence rather than debate. Remember, empathy can be counterintuitive, or as Chris Voss points out, “empathy is the safest and most direct route to true leadership.”
The book also portrays how to build trust to drive results. From curiosity, genuine interest, and multiple other scenarios, show how this can be achieved.