The author of How to Start a Conversation and Make Friends outlines a step-by-step strategy that shows readers how to get their points across effectively but tactfully, emphaszing confidence-building skills such as listening, assertiveness, and staying calm.
As the title suggests, this book is literally about speaking your mind in 101 difficult situations in an assertive manner.
Don presents the reader with a simple strategy to improve assertiveness, a strategy he calls TACTFUL. Each letter in word has a meaning in relation to assertiveness;
T – think before you speak A – apologize quickly when you blunder C – converse, don’t compete T – time your comments F – focus on behavior and not personality U – uncover hidden feelings and L – listen for feedback.
I thought Don made his point in the first chapter than went on a roll of giving examples that made me forget what chapter one told me to keep in mind - TACTFUL. I did learn something, as is always the case with any book, I just felt like they was too much rambling and repetition. In my opinion, thirty pages or less could have sufficed for the material Don chose to present in more than two hundred plus pages (guess I should have taken the title more seriously).