valid points albeit feels more modern day compared to when it was written, which kind of shocked me that these issues from today still haven't been fixed from 20+ years ago
action steps:
- First, assess your team honestly. Identify your superstars – the ones who consistently deliver, go above expectations, and support others. Then look at your middle stars – those with solid potential or past performance who may need direction or reengagement. Finally, recognize your falling stars – the ones doing the bare minimum or dragging everyone else down. If they’re still on the team, their performance is being allowed. That’s a leadership decision.
- Next, align recognition, workload, and coaching efforts with those categories. Superstars should be developed and rewarded. Middle stars need clear goals and regular feedback to rise. Falling stars must be coached – and if they don’t improve, they need to be moved on. This isn’t about punishment; it’s about fairness and standards. Keeping low performers means you’re asking your best people to carry extra weight.
- Three Rules of Three: interview at least three qualified candidates for each role, interview each one at least three times, and get feedback from at least three evaluators.
- final rule is simple but non-negotiable: never lower your standards.
- take control of your time or it will control you (Even ten focused minutes of planning beats an hour of distracted effort.)
notes:
- The harder folks push, the worse things seem to get. Morale dips, performance stalls, and personal life suffers. It’s not for lack of effort – it’s the absence of direction, clarity, and support.
- By focusing on what works in the real world, where pressures are constant and the margin for error is slim, you and your team can shift from merely surviving to thriving.
- When a leader feels pulled in every direction, it’s often because they haven’t clearly defined what matters most.
- Tasks were getting done, but not done well. The team was busy, but not effective. In other words, the real issue wasn’t workload – it was a lack of focus.
- Leadership begins with clarity. Every team needs to understand their core priorities – that’s the “main thing” they should be focusing on. Without this knowledge, people drift. They fill gaps, fight fires, and chase tasks that feel urgent but don’t actually move the needle. A leader’s job is to define the main thing, and protect the team’s time and energy so that its attention is on what really matters.
- If you suspect this is happening in your team, a practical first step is to ask every team member, “What’s the main thing?” If their answers vary, then you haven’t communicated the team’s priorities well enough. Alignment doesn’t happen automatically: it takes intentional, repeated conversations.
- Clarity, alignment, and ownership: those are the foundations of effective leadership. Without them, even the most capable team will veer off-course. With them, the main thing stays the main thing, and progress becomes possible.
- When teams underperform, it’s tempting for managers to blame external factors: workload, pay, or the broader company culture. But more often than not, the real issue lies closer to home. Leadership starts with ownership, and it includes three key responsibilities: hiring strong people, coaching them to improve, and holding everyone to consistent standards. When those responsibilities are neglected, even the best team members will burn out and walk away.
- two high-performing employees who’d recently left his team. They hadn’t quit the company – they’d quit their manager. And what they shared boiled down to this: their needs weren’t being met. They felt overworked, underappreciated, and frustrated by the lack of accountability around them. Poor performers weren’t being addressed, and top performers were being loaded with extra work to compensate.
- Instead of rewarding excellence, teams start to normalize mediocrity. Good employees notice. When they realize their efforts are being used to cover for others, their motivation drops. In time, they either disengage or leave.
other:
- treating open roles as opportunities, not problems. Every hire shapes your team. So it should be a privilege to earn a place on that team. The temptation to move fast is strong, especially when a vacancy is draining your time and energy. But rushing often leads to poor fits, and poor fits lead to poor performance, disengagement, and more management problems down the line.
- One bad hire can do more damage than any external competitor.
- Leaders need to walk into interviews with clear expectations, prepared questions, and a structured plan. Never improvise. Always know exactly what qualities you’re looking for, and design your questions to uncover them.
Meetings are where time either adds value or disappears. The average professional loses over 200 hours a year to unproductive meetings. Fix this by only holding meetings with a clear purpose, starting and ending on time, and covering critical items first. Never reward lateness by repeating content. And don’t fall into the trap of having meetings just because they’re on the calendar.
Leaders must choose: either let time slip away or take ownership of it. Doing less isn’t always an option – so the only real choice is to work smarter. Small changes can create big results. Time won’t stretch, but it will respond to better decisions.
Strong leadership isn’t just about direction, decisions, or discipline. It’s about motivation – the kind that lasts beyond paychecks or performance reviews. Every person in a team shows up each day with an invisible bucket. That bucket holds their energy, drive, and commitment. And it’s the leader’s job to keep it full.
There are four essential ways leaders can fill motivation buckets.
First, clarify the main thing. People need to know exactly what matters. Without clear priorities, confusion takes over, and motivation leaks away. Jeff had already worked with his team to define its main goals. But reinforcing goals in daily decisions and team conversations is what keeps the buckets full.
Second, give frequent and specific feedback. Annual performance reviews won’t cut it. Feedback needs to be timely, sincere, and tied to what matters to the team member. Vague praise doesn’t help. Specific recognition – given when it counts – makes a real difference.
Third, show that you care. Genuine interest builds connection. Small actions – like sending a thank-you note, making coffee, or asking about a team member’s family – show that people are valued not just for what they do, but for who they are. Leaders who consistently recognize contributions, celebrate progress, and listen well keep buckets full.
Finally, share the team’s score. Everyone wants to be part of a winning team. Keep your team updated on how its members are performing. Celebrate wins together and be honest about setbacks. When people know how their work contributes to the team’s goals, they stay engaged.