Do you think relationally? Relationships that work lie at the heart of every successful organisation. Systems, processes, culture: none of these is more important than good relationships in fulfilling a company’s or an organisation’s goals. And relationships are not unchangeable: they can be improved. Distilling twenty years of experience and research, Michael Schluter and David John Lee show that relational thinking works – for managers and executives in every sector. Packed with telling case histories, practical examples and clear guidance, their straightforward approach shows how managers at any level in any organization can make a real difference to performance by thinking relationally.
A welcomed and important contribution to management literature that explores the multi-layer relational context of businesses and workplaces. The author provides a compelling argument for why relationships are central to effective and profitable businesses and responsible HR management, not just a feel-good side issue that is secondary to the mechanics of management. I found this to be a thought-provoking and practical handbook that is relevant to managers and leaders in any sector.