Proving the Value of HR: How and Why to Measure ROI

by Jack J. Phillips, Patricia Pulliam Phillips

Measuring the return on investment (ROI) of human resources programs (HR) is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team. Responding to the current accountability demands that continue to challenge human resource professionals, this manual illustrates the use of ROI methodology as a communication tool that strengthens the relationship with senior management as well as a process-improvement tool that enhances and improves HR's contributions to the bottom line. With this guide, human resource managers will prove their value to their companies by learning how to measure ROI in a variety of programs, policies, practices, and solutions; develop the ROI of HR with basic, step-by-step instructions; and collect, analyze, and report data with sophistication. The CD-ROM includes two HR-ROI self tests, an evaluation planning worksheet, and a complete case study.

325 pages, Kindle Edition

First published August 1, 2005

Reviews

[Rev. Linda · Rating 5 out of 5]

This is my 7th of 8 books for SPHR re-cert credits, and did an admirable job of describing the steps for measuring ROI (Return on Investment) for HR programs and services. ROI is not an easy topic to explain, and generally brings groans when discussed in staff meetings, so this book will be a good tool in the future, as the principles will also apply to library programs.