Quality Problem Solving

by Gerald F. Smith

A terrific reference for any industry, this book offers state-of-the-art problem solving insights and prescriptions for anyone trying to solve complex, real-world quality problems. This in-depth and comprehensive reference uses numerous case studies and examples to illustrate key concepts that enable you to easily understand the various kinds of problems and the various paths to resolution. The author classifies problems, explores how to solve them, and illustrates key concepts to help the reader think effectively about quality problems. Covering every type of quality problem from the fundamentals, to problem identification, to efficiency problems, to process design, this book provides the tools you'll need for whatever is thrown at you.

322 pages, Hardcover

First published February 1, 1998