Dr. W. Edwards Deming’s “14 Points” provide a roadmap not only to better quality, but also to a new way of thinking. Andrew Stotz puts these “14 Points” into easy to understand language to help readers grasp the depth of their meaning. You will soon see that Dr. Deming was proposing a transformation in thinking about business and the treatment of employees. You will learn about the futility of inspecting to improve quality, the elimination of performance appraisals, the damage caused by sub-optimization, and many other topics. Most importantly, due to its concise nature, you can spend just a few hours to read this book and start today to transform your own management style.