Dan Kennedy's book can be summed up in four words: Good strategies, questionable principles. The book, despite its numerous claims to the contrary, is clearly written for the rich white straight male. While it provides a lot of useful information about the psychology and the behavior of the affluent, several asides and comments- such as those assuming that the reader has partaken in certain luxury goods and services- tell the reader that Dan Kennedy is communicating to others of his ilk. Furthermore, there is the line that Dan Kennedy drops in the preface, underlined and written in all caps for emphasis:
"If you would rather chop off your own hand with a dull axe before letting it hand over your credit card to buy a $4,195 cloth purse or spend $8,000 to fly somewhere that Southwest goes to for $49, or join former Senator John Edwards at the salon for a $400 haircut and then the architect's office to plan a 26,000-square-foot-home or pay $6,200 for a hand-carved mahogany umbrella rack, then you do not understand the rich and are therefore banned from success in selling to them." (Page xx)
This, I think, is Dan Kennedy's biggest error: assuming that those who market to the rich must think like the affluent in order to find success with them, and this is simply untrue. One can market to the affluent without becoming like them. Furthermore, Kennedy repeatedly indicates that he believes the rich should answer to no one and that they should have no societal obligations of any sort, and he frequently takes a moment to mention the fact that he quite looks up to Donald Trump- which, in and of itself, is a huge red flag. This veers into the territory of the philosophical/political and is not the main subject of this review but I wanted to demonstrate the kind of mindset that Kennedy has throughout the entire book.
His techniques and strategies seem solid and are well-researched, in many areas it's clear that the man knows what he's talking about. The last half of the book is where most of the concrete information that can be applied to business is found, and for that I would give the book a solid three stars. Perhaps Kennedy is simply doing his best to keep and attract the affluent customers he caters to, but in many areas, he doesn't give the issue of class the complexity it deserves.