A surprisingly hopeful book, in many ways. I imagine that's what the author intended, and I admit to being pleasantly surprised at how well he succeeded.
Some of the early material, mainly stuff on Jane Jacobs and Robert Moses, I was already familiar with (as I would expect most people interested in city life to be), and it seemed to be a bit of a potted history, as did some of the material on Le Corbusier. Famous Theorists and Power Brokers, Bad; Observant Lady: Good (to be clear, I agree with Hollis, so there may be a slight problem of the choir being preached to; then again, it's always nice to see people acknowledging the damage Le Corbusier and his ilk have done).
But when Hollis moves farther afield, to cities in Asia and particularly Latin America, he really seems to hit his stride, describing both their problems and some of their more creative and effective solutions.
That was really the part that I think is going to stay with me. I particularly liked the ideas about making bus travel better and less "loser-cruiser-ish;" some of those really do seem practical.
The only sad part was reading about all these innovative ways of thinking, and new approaches, just as the US government is in shutdown and everything civic-related feels so cramped and despised. I just want to shake people, make them read books like this, and say, "It doesn't have to be like this! We can make it better!"