Looking for You

The Perfect Passion Company #4

by Alexander McCall Smith

In this latest installment of The Perfect Passion Company, our favorite matchmaker, Katie Donald, continues her unwavering endeavor to help the lonely hearts of Edinburgh find love.

After facilitating a handful of successful romances, Katie Donald is eager to continue helping the lovelorn citizens of Edinburgh find connection. Word of her expertise spreads quickly, and more people than ever are flocking to the Perfect Passion Company seeking Katie's advice. With each client's distinctive quirks and unique personalities, Katie finds herself seeking new and creative solutions to locate their perfect match.

With the tenderness of which only McCall Smith is capable, The Perfect Passion Company charmingly illuminates the fascinating psychology of matchmaking, the universal search for love and compassion, and the mysterious spark of attraction that can, at times, catch hold of us all.

Genres: Fiction, Romance, Contemporary, Scotland, Literary Fiction, British Literature, Humor

263 pages, Kindle Edition

First published February 11, 2025

About the author

Alexander McCall Smith is the author of the international phenomenon The No. 1 Ladies' Detective Agency series, the Isabel Dalhousie Series, the Portuguese Irregular Verbs series, and the 44 Scotland Street series. He is professor emeritus of medical law at the University of Edinburgh in Scotland and has served on many national and international bodies concerned with bioethics. He was born in what is now known as Zimbabwe and he was a law professor at the University of Botswana. He lives in Scotland. Visit him online at www.alexandermccallsmith.com, on Facebook, and on Twitter.

Reviews

[Alisha · Rating 4 out of 5]

The second installment in the Perfect Passion Company series is a gentle cozy read with a little bit of angst and a generous helping of kindness. As Katie grows into her role of introductions-maker and dispenser of relationship advice for other people, she has to face the reality that her own emotions are far from settled when it comes to her neighbor/assistant William. Meanwhile, they work together on some tricky match-making cases: a man obsessed with family heritage looking for a woman with "background", and a woman convinced that she met the love of her life a year ago at the supermarket but was too scared to give him her name or number, or to get his. Lots of meandering thoughts and conversations along the way. If you like that about Alexander McCall Smith (and I've grown to), then you'll enjoy this one.

Thanks to Netgalley and Knopf, Pantheon, Vintage, and Anchor for this advance review copy!

[Seawitch · Rating 3 out of 5]

I enjoyed this lighthearted romance although it was not one of AMS’s best books.

[Steve Horan · Rating 4 out of 5]

I read this book on Valentine’s Day after reading the first book in the series, The Perfect Passion Company, earlier in the week leading up to Valentine’s Day. A “perfect” cozy read from an author I have met two times in person.

The first book was composed of three novellas that introduce us to Katie, William (her office neighbor), Ness (her cousin), Alice (his fiancee), and the dating service for lonely hearts of Edinburgh. The second book is a full length novel that sees Katie settling into her job with the dating service and an expanding cast of characters that includes friends of Katie and William, Ell and Andrew. And of course the cast of clients that teach and inform us of love and attitudes.

Looking forward to the next entry in this series from the author, perhaps and hopefully by Valentine’s Day in 2026.

[Sarah Martinez · Rating 2 out of 5]

DNF’d at 31%.

The writing isn’t bad, but it’s not holding my attention AT ALL. I’m only ⅓ of the way through, and NOTHING has happened yet. I’m not invested in the characters enough to even want to find out what happens.

It’s clear from other reviews that this is a wonderful book for the right audience. It is also clear, though, I am not part of that audience.

•𝘛𝘩𝘢𝘯𝘬 𝘺𝘰𝘶 𝘵𝘰 𝘕𝘦𝘵𝘎𝘢𝘭𝘭𝘦𝘺 𝘢𝘯𝘥 𝘒𝘯𝘰𝘱𝘧, 𝘗𝘢𝘯𝘵𝘩𝘦𝘰𝘯, 𝘝𝘪𝘯𝘵𝘢𝘨𝘦, 𝘢𝘯𝘥 𝘈𝘯𝘤𝘩𝘰𝘳 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘱𝘳𝘪𝘷𝘪𝘭𝘦𝘨𝘦 𝘰𝘧 𝘢𝘭𝘭𝘰𝘸𝘪𝘯𝘨 𝘮𝘦 𝘵𝘰 𝘳𝘦𝘢𝘥 𝘵𝘩𝘪𝘴 𝘈𝘙𝘊 𝘪𝘯 𝘦𝘹𝘤𝘩𝘢𝘯𝘨𝘦 𝘧𝘰𝘳 𝘮𝘺 𝘩𝘰𝘯𝘦𝘴𝘵 𝘳𝘦𝘷𝘪𝘦𝘸.•

[Carol · Rating 3 out of 5]

Still getting settled into this new series by one of my favorite authors. I was a little disappointed that we didn't get more stories regarding the clients using the services of the Perfect Passion Company, as those diversions added a lot of charm to the previous books. I also got tired of Katie's waffling over what to do about her perfect pal William, and whether or not to spill the beans regarding his ex-fiancee Alice.

[Marianne · Rating 5 out of 5]

Looking For You is the fourth story in The Perfect Passion Company series by British author, Alexander McCall Smith. Neither Katie nor William is impressed with Horatio Maclean, but finances dictate that potential clients cannot be turned away from Scotland’s only non-virtual introduction agency: perhaps there someone suitable on their books for this insufferable snob.

Meanwhile, any hope Katie has for a relationship with the newly-disengaged-from-Alice William is dashed when he vows to avoid any romantic involvement for the foreseeable future. But as a good friend and business neighbour, he’s still there to offer opinions and advice. He accompanies Katie to meet a potential match for Horatio, but is more interested in trying to track down the “wonderful man” Clea Long met and then lost through a missed connection opportunity.

In the Canadian town of Murdoch, Ness has settled into her gap year, has got a job in the bakery, and is taken aback by her neighbour’s literary discussions. Herb la Fouche is a backwoods fur trapper whose interest and insight into Homer’s Odyssey surprise. But it’s when Ness comes down with a tick-borne illness that she really understands just how much she has underestimated this ordinary man. She knows no-one amongst her friends or acquaintances who would have shown her so much kindness.

William’s best friend since childhood, Andrew comes for a visit and, seeing them together, Katie begins to wonder if she has William all wrong, a dismaying prospect if so. By the end of this instalment, Katie has every reason to be pleased with her matchmaking instincts, if ably assisted by William. There are a few turns and surprises, and McCall Smith’s characters always get a chance to philosophically muse on a number of topics. More of this cast will be most welcome.

[Bev · Rating 5 out of 5]

Glorious -- funny and warm and full of lovely ideas about relationships and kindness. While Ness enjoys her "adult gap year" in Canada, Katie and her neighbour/beloved William continue the work of the Perfect Passion Company, matching people who wish to find their Right Person.

[Michelle Ardillo · Rating 4 out of 5]

See my full review at http://michelleardillo.com/2025/02/02...

[Marie · Rating 4 out of 5]

4.5 stars. A sweet feel-good book by a very favorite author. McCall Smith’s ability to develop interesting and lovable characters is unmatched.

[Laura Hill · Rating 5 out of 5]

Thank you to Vintage and NetGalley for providing an advance copy of this book in exchange for my honest review. The book will be published on February 11th, 2025.

I’m loving this new McCall Smith series about the Perfect Passion Company — an old fashioned matchmaking service based in Edinburgh. This is book number two. On the surface, it is a story about a variety of characters and how the matchmaker — Katie — works to find the perfect match for them. But as with all McCall Smith books, it’s teeming with hidden depth as it explores life, love, and the pursuit of happiness (liberty isn’t really an issue here).

The writing is lovely — McCall Smith never condescends and he can make the most exquisite sentence out of utter mundanity. I couldn’t exactly explain why, but he is the only male writer whose female characters I absolutely love. He explores individuals, relationships, and various social and cultural milieus with a process that seems to incorporate detailed observation, in-depth reflection, multi-faceted synthesis with an output of clear and tender explanatory prose. He has written over 40 books and still manages to include “musings” that either teach me more or brings me fresh insight. What appear to most to be light and accessible novels, are for me books of rich meaning.

In this episode, the relationships barriers explored include missed opportunities, poor timing, external expectations, and reevaluation of one’s own criteria. So many different forms of love, so many different people trying to understand their own relationship to happiness. As always, we are treated to many interesting asides on poetry, music, art, and other intellectually spicy aspects of life.

Some Quotes:

“She cherished this too, the place in which she lived and worked, and the land beyond its bounds, because love spilled over from one person, one object, to embrace so much else. Love spread.”

“This is an achingly, beautiful city, he thought, and I fall more in love with it every single day. I still love, Melbourne, of course, but the heart is large enough, has enough chambers, to allow for more than one love. Not everybody knew that, he said to himself, but he did.”

“What a strange, frustrating, mysterious thing was love. In a world in which there would never be enough of everything, in which not all desires could be met, love was rationed, just as happiness was. Some were perfectly happy with the share they were allocated; others felt they got too little And then there were some who failed to grasp a fundamental truth about the way love worked, which was that you got back roughly the amount you put in. That was so basic that you would think that everybody would understand it, But they did not, for some reason, and had to learn the lesson — if they ever learned it — the hard way.”

[Kay · Rating 2 out of 5]

258 pages, 50 of them had story.

[Grammy A · Rating 2 out of 5]

This is one of my favorite authors, but this series doesn't carry his usual charm.

[Jill · Rating 5 out of 5]

Matchmaker Katie Donald is ready to take over her cousin’s business, The Perfect Passion Company, while Ness goes on a gap year in Canada. Katie is ready to jump in and help people find love, along with the help of William, an artist who lives next door.

Clea is wanting to find love again. She is ready to start dating, but she can’t get one particular man out of her mind. She had met him about a year ago at the grocery store, and they’d had a coffee together along with a wonderful conversation. But she hadn’t seen him since and figures she missed her chance. So she’s going to take a chance on someone new.

Horatio comes from a family with a long Scottish heritage. He’s looking for someone who also comes from a significant family. Katie is reluctant to help him, as he comes across as a bit of a snob. But she realizes it’s not her place to judge her clients. So she just puts her head down and tries to find someone he could be happy with.

And while working with clients like these, Katie finds herself facing a bigger problem. She’s become close to Will. He comes to her place every morning and makes coffee, and she enjoys starting her morning by talking to him. But she can’t be falling for him. He’s told her that he’s not looking for a relationship. He’d been engaged, and it had ended badly. He’s wanting more time before jumping into something new. But Katie can’t deny her growing feelings much longer. She may be falling in love with him.

Alexander McCall Smith is known for writing stories that are gentle but compelling. His characters are smart but imperfect, and there is a sweetness that permeates the pages. Looking for You is a lovely look at modern love and friendship, told with grace and compassion and a bit of humor.

I am a big fan of Smith and his heart-warming stories. This is my first dip into the Perfect Passion Company series, but it won’t be my last. With hand-written letters between Katie and Ness, honest conversations, and references to popular culture, this love story brought joy and peace into my day, like a warm cup of tea that can be savored slowly. And there was a shoutout to one of my favorite novels, Cold Comfort Farm, so he gets bonus points from me for that one.

Egalleys for Looking for You were provided by Vintage Books through NetGalley, with many thanks.

[Linda · Rating 5 out of 5]

What you need is love (& a matchmaker?)💗

4.5🌟 stars
I love where this series is going and especially find the occasional glimpses of cousin Ness's Canadian adventure dryly amusing mixed with sincerity. The bones of the story are plain, simple narrative, steeped in the small routines of daily life in Edinburgh, with an occasional flight of philosophizing. There's (no surprise) some matchmaking going on, but the overarching romantic plot involves matchmaker Katie herself and her seemingly unrequited feelings for Australian Adonis William, her business neighbor and frequent matchmaking assistant.

Katie's quandaries remind me a bit of Isabel Dalhousie, another Edinburgh character of Alexander McCall Smith's who wants to do the right thing. Katie's charm for me is her kindness and constant striving to be non judgmental even with some of her most problematic clients. Two of her clients in this story have attitudes that rub Katie and William the wrong way but Katie is ready to convince William and herself that they deserve the same courtesy and help as any other client. All while Katie is dealing with the heartache of loving a man who's oblivious and says he's not interested in romance.

I originally found Ness, in the first book and early in Looking For You, a bit too full of herself and too ready to spout off rants of philosophizing. But she got me on her side after her health scare. The letter she writes to Katie about her experience really hit me in the right place.

Alexander McCall Smith has a unique writing style that appeals to me. When he introduces humor, it's dry wit and whimsy rather than LOL and he really digs into character psyche, good traits and bad. This is best read if you want a break from heavy drama and fast-spaced action to reflect on the foibles of the human character and heart. Looking forward to more of this series.

Thanks to Vintage and NetGalley for sharing a complimentary advance copy of the book; this is my voluntary and honest opinion.

[Chet Makoski · Rating 5 out of 5]

Looking For You is the second book in this new series, A Perfect Passion Company. McCall Smith writes books in eight very different series plus stand-alone novels and children’s books. I’ve had the pleasure of reading almost all of these novels. Each book is profound, humorous, insightful and remarkably well-written.

Alexander McCall Smith wrote in his newsletter about writing about women:

Dear Reader,
I don’t really remember why I chose to place female characters at the heart of my novels—it is something that happened naturally and without much thought. That is often the case with the writing of fiction—fiction happens to authors rather than being deliberately created by them. I found that having female protagonists was exactly right for me. I have always enjoyed the conversation of women, and creating such conversations in a novel is a real pleasure. It seems to me that women are more prepared to talk freely about matters that have some sort of emotional resonance. Women are great observers of the world, and I think there is quite a lot of evidence that they notice things that men may sometimes miss. Of course, some people say to me: how can you, as a man, write about women? How do you know how women think and feel? The answer is that it is the job of the novelist to imagine what it is like to be one who may have a different experience of the world from his or her own experience. That act of imagination can then be supported by observation.

Generally speaking, I like the pace of the narrative that develops when female characters are involved. Male characters in novels often insist on doing things; female characters are prepared to observe and analyse. I rather like that.

[Janet Rosfeld · Rating 5 out of 5]

I'm uncharacteristically reading these books backwards. "Looking For You" is the second book in this series and I will be reading the first. (in fact I just started it]) The book is delightful any way you read it. Katie Donald is running her cousin Ness's matchmaking bureau with the help of her friend William. William is recovering from a broken engagement and doesn't realize that Katie has fallen in love with him. By turns sweet, funny, poignant, thoughtful and profound, this novel is about so much more than trying to help lonely people find their match. It is about being fully kind humans, who live lives of compassion, patience and hopefulness.
Favorite lines . . . "Does anyone deserve to be suffer?" He thought about this. "Some do. People who have made others suffer should feel a bit of what it's like to be on the receiving end. That's one of the reasons to believe in God, I think If you believe in him, then you have the consolation of thinking that someone is going to call really cruel people to account. It makes it possible for us to bear things in this life.
"Being looked after by somebody is a moral experience. You may wonder what I mean by that, and I shall tell you. We need to see kindness in action to understand what kindness is. It's the same with love: you can pontificate about love at great length, and still not understand what that great and elusive force is. Then you see what love does, and you suddenly realize what lies at the heart of it And that understanding cannot be taught in the abstract."

[Joan · Rating 4 out of 5]

Alexander McCall Smith never lets me down, though of course some of his books are definitely better than others. Despite that, he dispenses his comforting, soothing words, which are never preachy, but always about kindness, friendship, and all the best parts of human nature. He is the eternal optimist, very useful and soothing in these very bleak times.

That's not to say that he doesn't see the ulterior motives and negative traits of his characters, but he somehow finds a way to balance them with the good.

It turns out that I've missed the first three books in this series, which means I'll be able to go back and enjoy them too. They all center around Katie, a young woman living in Edinburgh, who is temporarily managing her older cousin Ness's matchmaking business. Before she returned to Edinburgh, she worked in a London art gallery. Katie is assisted by William, a charming Australian man who is a textile artist and designer and her neighbor – literally the "boy next door".

What will Katie learn about human nature, friendship, and the mysteries of attraction? The only way to answer that question is to read the book in a comfortable, preferably alongside a nice cup of tea...

[Doug Ward · Rating 5 out of 5]

While her cousin Ness is on sabbatical in eastern Ontario, Katie Donald is managing Ness's matchmaking agency, the Perfect Passion Company, with the able assistance of William Kidd, a designer and knitter of beautiful sweaters who lives next door to the office. The matchmaking business turns out to be tricky; each situation requires a personal touch.

This installment of the series focuses on two clients. One of them, Clea, regrets that she failed to exchange names and phone numbers with the charming man she had met at the supermarket almost a year before. Would it be worthwhile for Katie and William to try and find him? William would like to give it a try.

Another client, Horatio Maclean, is looking for someone with "good breeding." Katie believes she has someone in her files who will be "good enough" for him. But will he be good enough for her?

Meanwhile William, who has recently broken up with his fiance, announces that he wants to take a break from relationships. This disappoints Katie, who is falling in love with him. And Ness contemplates the possibility of staying in Canada a little longer.

[Sharen · Rating 1 out of 5]

Usually we can look to Alexander McCall Smith for a light read, but regrettably found this one a disappointment. Katie thinks she has fallen in love with William her neighbour and colleague of sorts and wants to let him know her feelings. Unfortunately - for both of them - she “interrupts” and “admonishes” him, is critical of his ideas, wonders if she should tell him about the faithlessness of his former fiancée (what good would that do?) and is very often objectionable in his presence. She is continually thinking to herself, “I shouldn’t really say this to him," Does she heed her internal voice? Not on your life. She proceeds to say something hurtful or abrasive anyway - and then feels guilty. Are we supposed to then feel sympathy for her? Hardly the way to encourage a lover is it? Her behaviour towards the sweet-tempered and likeable William is off-putting. In this way she is reminiscent of Isabel Dalhousie who professes to love her sweet-tempered and likeable Jamie, yet doesn’t treat him with utmost thoughtfulness or respect. Both men deserve better. Is it time for McCall Smith to lay these characters aside and stick with Mma Precious Ramotswe?

[Katie · Rating 5 out of 5]

Looking for You has all the charm and beauty one can expect from McCall Smith (even if the setting and stakes for searching are quite different from The No. 1 Ladies’ Detective Agency). The writing is occasionally heavy-handed in its messaging or pretentious in its allusions. The characters, though, feel drawn directly from the earth: real, flawed, complex, lovable. I wasn’t expecting it, but Ness’ story became just as compelling to me as Katie’s and William’s. I adored all three of them - and Herb most of all! - and hope to read more about them in a future installment. While this is the second book in a series, I read it as a standalone with no problem. Reading this book was as cozy as curling up with a hot tea and soft blanket, and while the ending felt just right, it left me eager to read more! Five stars!

Thank you to NetGalley and Vintage for the free eARC. I post this review with my honest opinions. This review is cross-posted on Goodreads and will be posted on Amazon and Instagram upon the book’s publication.

[PR · Rating 5 out of 5]

Simple and profound. I love this series about, well,love.

Love in so many guises! I really live all this author's work. I have read so many of his books. They are always,gentle and wise and make you tgink. I savor then. They always touch my soul some ways. The philosophy, the psychology, the deep ideas...all told simply and directly...all integral to the stories being told seem to evoke them humanity in us all. I am touched and moved by these books. And by This tale. About an Agency that assists people to find a companionab!e
Match. A friendship between the Pripritress of the agency and the man who owns and runs his own Design Workshop/studio next door.and Their day to day relationship and the relationships of the people who consult with them and their friends comprises these storries.
This is a kind look at all if them and feels personal. I laugh and week and feel in the middle if all they are going through. I really look forward to Alexander McCall Smith's next books almost as much as I enjoy reading them!
So very highly recommened!

[Anne · Rating 2 out of 5]

Sickly sweet. William, the main male character is insufferable. Is he what Alexander McCall Smith thinks women want? And if some random, unknown man came up to me in a supermarket with a sketch of me and started asking me questions that meant he seemed to know lots about me, I'd be scared I'd got a stalker. I certainly wouldn't be sitting down with him in a coffee bar chatting. That part of the book was so unrealistic. Why Kate will let him sit in on her business meetings is beyond me. Does she not have any sort of confidentiality duties towards her clients? Do her clients want some random knowing all about their lives? I suppose he's meant to be a straight talking Aussie but he was incredibly irritating. Kate is such an awful wet blanket who I think is meant to have depth with her knowledge of philosophy and what not, but despite that is so vacuous and bland. The only thing she seemed to have going for her is that she can cook.

I was disappointed because I love the No 1 Ladies Detective series and 44 Scotland Street books.

[Nick Cox · Rating 3 out of 5]

It is always a pleasure to read a McCall Smith book for the elegance of his writing and for his ruminations on "le condition humaine".
The new Perfect Passion series is a bit disappointing though.It lacks the humour of other series of his and lacks also the more interesting characters of those other series.
Kate and William are really rather insufferable.She is somewhat of a prig and extremely self-righteous.Her certainty that William is the best-looking Adonis of all time is weird as is her belief that any room William enters immediately is brought to a halt by worship of his good looks.You'd think Kate would have grown out of this in her early teens.Wilima is juts dull.

The couple are somewhat similar to Isabel and Jamie in theIsabel Dalhousie series.One feels that Kaye might be more fun if she had a bit of a sex life.Do people really live like this one wonders?

It is a shame as is in many of his books McCall Smith writes with great humour.Here thee is no humour and only a limited interest in the characters.

[Jennifer · Rating 3 out of 5]

I’ve always enjoyed the author’s books but hadn’t picked up any of his newer novels. Looking For You was a quiet and cozy read with a matchmaker for a lead character. Therefore it’s not surprising that there was a lot of musing on love and the underpinnings of attraction between two people.

I enjoyed the somewhat philosophical musings, but I felt like the story was a bit slow in places and there was a bit too much focus on Katie and William and not enough on the matches she was working on. The book also ended a bit abruptly. I think I may have missed a bit of the main plot line by starting with the third book instead of at the beginning of the series.

If you are looking some kindness, and for an escape from the madness and frenetic pace of real life, though, this book would definitely fit the bill. My thanks to Netgalley and the publisher for an advance copy of this book. All thoughts and opinions in this review are my own.

[Donald · Rating 2 out of 5]

Katie and William (just realised there's a rather more famous couple of that name - coincidence?) are rather too like Isabel and her toyboy for my liking. Isabel lite. William is the exact same carbon copy, stunning hunk who women throw themselves at, and Katie interferes in people's lives, although, unlike Isabel, she gets paid for it. In this book unfortunately her clients take a backseat to her wistfully crying to herself over her unrequited love for William, and fearing he's gone all genderfluid and fucks men now. It's really quite absurd that she's 30 and literally has to have the concept of 'bromance' explained to her. The aged author may have been projecting...

[Karen Bauer · Rating 5 out of 5]

A very sweet and very human story

In our present world circumstances, with the ascendancy of cruelty and hate, this sweet tale of two people with big and honest hearts who talk about their very personal experiences of the world, it is refreshing and even nourishing.

I’m grateful to be able to meet such thoughtful and genuine people on these pages. It is heartening and gives me both strength and hope for the possibility that love can transcend all challenges we face.

Who doesn’t need a little charm, insight and encouragement in the stories they read? I know I do, so thank you Alexander McCall-Smith!

[Stephanie · Rating 3 out of 5]

Looking for You is a cozy read to pick up when you’re looking for an easy, fast read. The writing is good, and the characters are likable, but occasionally, the dialogue is heavy on advice/messaging regarding relationship topics, like a self-help book. The characters were interesting, and as they developed, I was interested in everyone's future outcomes. Though this is the second book in the series, it can be read as a standalone.

Thanks to Netgalley and Knopf, Pantheon, Vintage, and Anchor | Vintage for this ARC. This is my honest review.

[Sharron · Rating 3 out of 5]

I thought I was in the mood for a sweet little no drama story but this plot was too gooey to hold my interest. The characters were too flat, too predictable. That aside, I thank the author for introducing to me to several words I’d never seen before (quiddities, homogamy) and a concept (assortative matching) I recognized but never knew the word for. The discussion in the guise of a university lecture about assortative matching (like marries like) appears in chapter 1 and it was particularly informative and well articulated. Food for thought and further reading.

[Randy · Rating 5 out of 5]

Katie continues running her cousin's business of helping people find dating connections that are more personal than online dating apps. Her cousin is still in Canada and is pleased with the town she's in and the people there. Katie deals with several difficult matches and also begins to know her office neighbor William better.

I always look forward to new stories from Alexander McCall Smith. His writing style makes for great reading. He records thoughts in his characters in a gentle way as they deal with issues of love and friendship.

[Susan · Rating 4 out of 5]

I enjoyed this book more than the first one of this new series. There was less Ness, just enough to keep her story moving forward but not too intrusive. William’s fiancé is out of the picture, but now his best buddy shows up, bringing complications. Katie seems very good at the job she has taken over, demonstrating a lot of empathy and kindness. William comes up with a clever solution to one client’s problem. William and Katie continue their slow process of coming to the realization they are falling in love.