(The English review is placed beneath the Russian one)
Суть книги можно уложить в тезис о важности нахождения уникальной торговой позиции, т.е. чего-то такого (некого свойства товара/услуги), что не только важно и нужно потребителю, но что не смогут предложить другие бренды, а также поддержание этого уникального предложения в течение многих лет с помощью инноваций. Впрочем, это суть, сердцевина и главная работа любого маркетолога. В мире существует множество брендов, которые обещают удовлетворить любую возникающую у потребителей потребность. В такой ситуации всё сложнее и сложнее не только потеснить старых лидеров на «старом» рынке (что сделать очень трудно), но и занять новую позицию на только что появившемся рынке.
По сути, книга прямо говорит: бренд должен предложить что-то такое от чего потребитель не смог бы отказаться. Это и есть уникальное предложение (которое на то и уникальное что его не могут скопировать конкуренты). Далее уже идёт практическая работа маркетолога по поиску уникальности и работе с каналами коммуникации по продвижению данного бренда. Так как в книге очень много пустословия, найти данное предложение довольно не просто, но в одном месте я всё же нашёл суть того, чем является брендинг. В следующем абзаце Аакер точно и емко определяет эту суть и по факту, этим можно закончить своё знакомство с этой книгой т.к. далее идёт текст, который я бы определил как второстепенный и самоочевидный.
Most hotel chains suffer from being undifferentiated and even bland. In contrast, the Joie de Vivre hotel chain created energy with personality-driven hotels around concepts like a neo-deco feel, the rock scene, literary salons of the 1930s, the theater setting, or French Chateau styling. All airlines seem very similar until you consider the energy created by the personality profiles of brands like Singapore, Southwest, and Virgin. Think of the energy surrounding the personality of the AXE brand—the brand as-a-person is obsessed by and successful with attractive women.
В данном примере мы видим ответ на самый главный вопрос в маркетинге, который любой маркетолог должен задать сам себе: почему клиенты выбирают наши бренды? Если не брать в расчёт вопрос цены, то данный отель нашёл для своего бренда уникальное предложение вокруг которого можно и нужно строить маркетинговую/брендинговую политику, о которой и пишет далее автор, но в связи с тем, что всё это самоочевидно и достаточно интуитивно, особого смысла читать далее, нет.
Говоря о пустословии и о том, как в книге по маркетингу можно легко найти пример из маркетинговой практики, который является примером провальной работы маркетолога, что я отметил совсем недавно в недавно вышедшей книге «Brand Desire Spark Customer Interest Using Emotional Insights», я бы отметил в этой книге такой пример:
The Berkeley-Haas School of Business created a brand vision that stimulated extensive changes in the school, helping them to refine the student body, the faculty, the research programs, and the curriculum. The four core brand vision elements are:
• Question the Status Quo. “We lead by championing bold ideas, taking intelligent risks, and accepting sensible failures. This means speaking our minds even while it challenges convention. We thrive at the world’s epicenter of innovation.” Captures the aspiration of big ideas and the vitality of the innovation process.
• Confidence without Attitude. “We made decisions based on evidence and analysis, giving us the confidence to act without arrogance. We lead through trust and collaboration.” Highly differentiating.
• Students Always. “We are a community designed for curiosity and the lifelong pursuit of personal and intellectual growth. This is not a place for those who feel they have learned all they need to learn.” Makes Berkeley-Haas relevant to alumni and executive programs.
• Beyond Yourself. “We shape our world by leading ethically and responsibly. As stewards of our enterprises, we take the longer view in our decisions and actions. This often means putting larger interests above our own.” Describes a higher purpose.
Как вы думаете, к каким ещё образовательным учреждениями можно применить эту стратегию, это видения? Ко всем. Ко всем т.к. все вышеперечисленные тезисы являются очень неконкретными, расплывчатыми и применимыми к любому образовательному учреждению. В вышеперечисленных тезисах нет никакой уникальности. Это просто красивые слова, за которыми ничего не стоит. Любая школа и любой университет может про себя сказать: «We lead by championing bold ideas, taking intelligent risks, and accepting sensible failures» или «We shape our world by leading ethically and responsibly» или «We are a community designed for curiosity and the lifelong pursuit of personal and intellectual growth». Это пример плохой работы маркетолога.
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The essence of the book can be summed up in the thesis about the importance of finding a unique selling point, i.e., something (some feature of the goods/services) that is not only important and necessary for the consumer, but also cannot be offered by other brands, as well as maintaining this unique offering over many years through innovation. However, this is the essence, the core, and the main job of any marketer. There are many brands in the world that promise to satisfy any consumer need that arises. In such a situation, it is becoming increasingly difficult not only to displace the old leaders in the “old” market (which is very difficult to do), but also to occupy a new position in a newly emerging market.
Essentially, the book states directly that a brand must offer something that consumers cannot refuse. This is a unique proposition (which is unique in that it cannot be copied by competitors). Next comes the practical work of the marketer in searching for uniqueness and working with communication channels to promote the brand. Since the book contains a lot of empty talk, it is not easy to find this proposition, but in one place, I did find the essence of what branding is. In the following paragraph, Aaker accurately and concisely defines this essence, and, in fact, this is where one could finish reading this book, as the rest of the text is what I would describe as secondary and self-evident.
Most hotel chains suffer from being undifferentiated and even bland. In contrast, the Joie de Vivre hotel chain created energy with personality-driven hotels around concepts like a neo-deco feel, the rock scene, literary salons of the 1930s, the theater setting, or French Chateau styling. All airlines seem very similar until you consider the energy created by the personality profiles of brands like Singapore, Southwest, and Virgin. Think of the energy surrounding the personality of the AXE brand—the brand as-a-person is obsessed by and successful with attractive women.
In this example, we see the answer to the most important question in marketing, which every marketer should ask themselves: why do customers choose our brands? If we disregard the issue of price, this hotel has found a unique selling proposition for its brand around which it can and should build its marketing/branding policy, as the author goes on to write. However, since all this is self-evident and fairly intuitive, there is no particular point in reading further.
Speaking of empty talk and how it is easy to find examples of marketing failures in marketing books, which I noted recently in the recently published book Brand Desire Spark Customer Interest Using Emotional Insights, I would like to highlight the following example from this book:
The Berkeley-Haas School of Business created a brand vision that stimulated extensive changes in the school, helping them to refine the student body, the faculty, the research programs, and the curriculum. The four core brand vision elements are:
• Question the Status Quo. “We lead by championing bold ideas, taking intelligent risks, and accepting sensible failures. This means speaking our minds even while it challenges convention. We thrive at the world’s epicenter of innovation.” Captures the aspiration of big ideas and the vitality of the innovation process.
• Confidence without Attitude. “We made decisions based on evidence and analysis, giving us the confidence to act without arrogance. We lead through trust and collaboration.” Highly differentiating.
• Students Always. “We are a community designed for curiosity and the lifelong pursuit of personal and intellectual growth. This is not a place for those who feel they have learned all they need to learn.” Makes Berkeley-Haas relevant to alumni and executive programs.
• Beyond Yourself. “We shape our world by leading ethically and responsibly. As stewards of our enterprises, we take the longer view in our decisions and actions. This often means putting larger interests above our own.” Describes a higher purpose.
What other educational institutions do you think this strategy and vision could be applied to? All of them. All of them, because all of the above statements are very vague, ambiguous, and applicable to any educational institution. There is nothing unique about the above statements. These are just pretty words with no real meaning behind them. Any school or university can say about itself: “We lead by championing bold ideas, taking intelligent risks, and accepting sensible failures”, or “We shape our world by leading ethically and responsibly”, or “We are a community designed for curiosity and the lifelong pursuit of personal and intellectual growth.” There is a great deal of such empty and meaningless text in the book. This is an example of poor marketing work.