Having Difficult Conversations

by Harvard Business Review

Build your ability to discuss tough topics at work.

At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations.

This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united.

This volume includes the work

Amy GalloRebecca KnightLiane DaveyJoseph Grenny

HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Genres: Business, Communication, Self Help, Nonfiction

153 pages, Kindle Edition

Published April 1, 2025

Reviews

[Jennifer · Rating 4 out of 5]

This is a tiny book, a quick overview of how to handle difficult conversations. I feel like this is a helpful book to review in the moment, in the settings that apply, but that delving further into the concepts would definitely be needed to be an even better communicator.

[Tania]

supongo que gracias Quispe(?

[Bianca · Rating 5 out of 5]

An amazing quick read that helps you view conflict in a positive way with demonstrated strategies to help you in many work situations.

[Gert · Rating 2 out of 5]

quite superficial and basic tips & tricks, but limited in new ideas.