What do you think?
Rate this book
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, 3rd Edition
1 pages, Audio CD
Published November 26, 2024
Ratings & Reviews
Friends & Following
Create a free account to discover what your friends think of this book!
Community Reviews
Displaying 1 of 1 review
April 30, 2025
Interesting to read so much about a company that has the highest standards in terms of customer service. Ideas are great but a lot is about creating a certain type of culture. Less practical tips than I hope.
Displaying 1 of 1 review