Juran's Quality Essentials: For Leaders

by Joseph Defeo

A practical, concise guide to improving business performance by properly applying quality management methods"Dr. Juran's wisdom on quality and management is timeless. The tenets of modern quality that were forged by Dr. Juran in the second half of the 20th century are made contemporary by Joe DeFeo's practical experience and application of these principles in hundreds of organizations. This book belongs in the library of every leader who strives for world-class performance and wants to understand the concepts, techniques, and tools that will deliver it." -- PAUL BORAWSKI, Chief Executive Officer, ASQ - The Global Voice of Quality

Dr. Joseph Juran was the world's foremost thought leader on improving the financial performance of an organization with "quality management." In this book, Dr. Juran's successor as CEO of Juran Institute, Joseph A. DeFeo, uniquely distills Dr. Juran's life's work on quality with some of today's latest practices into a practical action plan for creating a strong, successful, globally competitive enterprise.

Juran's Quality Essentials for Leaders offers succinct, proven methods applicable to any country, company, or industry, from service to manufacturing. This concise guide explains how today's leaders

Embrace quality and not miss an opportunity to improve performanceLead an organization through sustainable financial change while fostering a culture of qualityStop useless initiatives by aligning goals with the strategic planChallenge new product or service development methodsCreate breakthroughs in baseline performanceEnsure repeatable and compliant processesSimplify macro processes with business process managementExecute benchmarking to sustain market leadershipReal-world examples demonstrate the successful application of the methodologies, tools, and techniques presented in the book. This results-oriented resource provides you with a detailed roadmap for leading a quality revolution in your organization.

304 pages, Kindle Edition

First published May 9, 2014

Reviews

[Reaksmey · Rating 3 out of 5]

More like a todo list instead of the explanation book about quality. Too much unnecessary detail and very confusing at time.

[Eileen Sullivan · Rating 4 out of 5]

This book was recommended to me and I was going to have the opportunity to hear Joseph DeFeo speak in a few weeks, but the date conflicts with an important family event. I thoroughly enjoyed reading about leadership and business principles set in place by “the father of modern-day quality management” and his successor of the Juran Institute. The book outlined theory and practices of sound business management, quality control, and leadership. I learned about the Pareto Principle, Juran Trilogy, the value of using Six Sigma Principles, and the six c’s of the business environment (pg. 211) Yes, the focus of the book was on the business environment but all the methods are applicable to educational leadership and any industry. I particularly related to “The Project Concept” with documented means of nominating, selecting, and team organization for projects. Yes, I learned many new terms that will be in my vocabulary like Six Sigma, Black Belt facilitators, BPM (Business Process Management) and the U.S. Malcolm Baldrige National Quality Award. Off to order another book by the authors, “Juran’s Quality Handbook, The Complete Guide to Performance Excellence.”