Operations Management provides a framework for addressing operational processes and supply chain issues. Using a systemized approach, the text focuses on real-world issues and strategies, while offering the hands-on practice needed to take on managerial roles.
The 14th Edition was revised to accommodate courses with varying durations and types of coverage. It features a brand-new Chapter 2 on operations strategy, a rework of Chapters 13 to 15, and a reordering of all chapters for ease of teaching and learning.
New content shows how businesses and business professionals can respond to transformative events, such as COVID-19, inflation and the Ukraine–Russia war, among other international developments.
Textbook was well written with real life examples of companies reflecting operations management, processes and supply chain management in short case studies that were easy to read.