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272 pages, Paperback
First published January 1, 1984
"In principle, the British Civil Servant stands always at the disposal of the public. In practice, he is either in 'conference' or out for lunch, or in but having his tea, or just out. Some develop an admirable technique of going out for tea before coming back from lunch."
"Britain - to its true glory- is the only country in the world where the phrase, 'it isn't fair', still counts as an argument."
"Other nations need occasional outbursts of madness and violence; the English need occasional excesses of self-discipline. Other nations, under unbearable stress, shout, howl, and get into brawls, run amok; the English queue up for a cup of tea."