Why do so many conversations leave us feeling unheard and disconnected? In Deep Listening, longstanding BBC journalist, accredited executive coach, and mediator Emily Kasriel argues that it’s because we've forgotten how to truly listen.
Distracted by our own agenda, we so often hear without understanding, impatiently waiting for our turn to speak. In this exploration of transformational listening, Kasriel shows how shifting from surface-level exchanges to Deep Listening can enrich our relationships as friends, parents, and partners, enhance our effectiveness as leaders, and strengthen the fabric of our communities. At a time when divisions within communities, organizations, and families are often a source of profound pain, this book offers inspiration and practical guidance on how we can better listen to each other, even when we fiercely disagree.
Drawing on scientific studies, new research, and powerful stories from legendary listeners in politics, business, and the arts, Kasriel unveils her simple yet transformative eight-step approach. With Deep Listening as your guide, you’ll learn to become a better family member, friend, co-worker and citizen.
At once a practical guide and a heartfelt manifesto, this groundbreaking book challenges us to rethink our approach to listening and in doing so, transform our lives from the inside out. Whether readers seek to strengthen their empathy, boost their performance at work, or foster genuine understanding across cultural, political, and generational divides, Deep Listening provides the tools and inspiration to unlock the power of lasting, meaningful connections.
Since interpersonal communication is something that I struggle with, books like this always pique my interest. The Next Conversation: Argue Less, Talk More (Jefferson Fisher), Say What You Mean: A Mindful Approach to Nonviolent Communication (Oren Jay Sofer), How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen (David Brooks), and Supercommunicators: How to Unlock the Secret Language of Connection (Charles Duhigg) are a few I have read in the last year that have really solidified the concept of active listening.
Coincidentally, I am reading Finding Focus: Own Your Attention in an Age of Distraction (Zelana Montminy) at the same time and there was an abundance of crossover. Similar/same studies discussed, references to Carl Rogers, and the general theme were all quite similar. This was obviously focused on specific tools/actions geared towards the art of listening, but it did feel more "whole bodied" than just listening.
Listening well is a life skill that’s not always well cultivated but a critical precursor to understanding, compassion, and empathy. Deep Listening is a very interesting and richly detailed primer on the art of listening well.
Broken out into three parts, I was engaged and entertained even as I learned a thing or two to add to my listening toolbox. This book is filled with stories to balance out the silence and I loved how many of the stories were used to highlight unique challenges to listening deeply. I enjoyed this book and would recommend it to anyone looking to learn more about the power and the art of listening well. I appreciated that in the learning the various facets of listening attentively, each chapter ends with a succinct summary of key concepts, an exercise for practicing the skill you learned, and also prompts and scripts scattered throughout to help a person gain their listening “sea legs.”
I would like to thank William Morrow and NetGalley for the eARC in exchange for my honest review. All thoughts and opinions are my own.
Written by a former colleague I respected from afar, Emily Kasriel has encapsulated years of learning, coaching and her own deep listening experience into this excellent book. Packed full of fascinating asides from her journalistic career and personal story, it is truly engaging.
I learned a lot while reading this book. It contains valuable and applicable knowledge about listening and engaging with our peers in a way that seems extremely important in today´s fast paced world filled with interpersonal tensions. I recommend this book to anyone who has trouble understanding and communicating with people around them.
A fantastic book! Beautifully written and provides practical advice to improve day-to-day communication with friends, colleagues and loved ones. I have used the approach in a few challenging situations and have found deep listening a wonderful ground to establish understanding, respect and reach resolution. Reading this book feels like talking to a close friend while on a scenic hike, lots of deep thoughts + beautiful setting.
I am so glad I picked this book from Eslite. Unlike my unusual read, it is a self help book and offers advice to people about relationship and basically how to become a better friend. It is easier said than done but I will try to pick up the tactics when talking to my husband, it is a book that everybody needs to read, we all want to be heard and understood. Listening is reading, reading enriches my life.
This book kept my attention for about the first half. A lot of the information I already knew. It did feel a bit repetitive at times. While very well written for the most part, I started finding some of sections a bit boring. A little morenthan halfway through the book, I just wanted to be done. Don't get me wrong, this is a good book with a lot of helpful info. It just started to feel drawn out. Thank you to the author, Emily Kasriel, HarperCollins and Goodreads for my free uncorrected proof copy. Happy reading! 💝💖
I always thought that communication issues were just about how someone relayed the message. Through reading this book have learned ways to listen better to my family, coworkers, and just people in general. This book gives 8 steps on how to be a better listener. I believe that anyone and everyone could benefit from reading and implementing the things in this book.
Thank you so much for allowing me a chance to ARC this book.
Deep listening – through presence, curiosity, empathy, stillness, reflection, and ethical care – can transform every conversation into an opportunity for connection and understanding. There are eight steps to deep listening. First, create space by setting the scene for openness and safety. Then, listen to yourself first – check in with your emotional and mental state before you begin. Third, be present by giving your full attention to the moment. Next, be curious – ask questions with genuine interest and without an agenda. Fifth, hold the gaze, offering steady, gentle attention through calm presence. Sixth, hold the silence – let pauses settle and resist the urge to fill them. Seventh, reflect back what you’ve heard to show understanding. And finally, go deeper by gently inviting the speaker to explore what truly matters. By weaving these steps together, you can create conversations where people feel truly seen, heard, and safe to open up.
Emily Kasriel’s "Deep Listening: Transform Your Relationships with Family, Friends, and Foes" positions itself as a guide to repairing connection in a noisy, divided world. From the opening anecdote of Nelson Mandela calming a restless crowd by listening before speaking, the book insists that true listening is transformative, not passive. Kasriel argues that what most of us consider 'listening' is little more than waiting for our turn to respond. Real listening, she claims, requires attention, curiosity, presence, and discipline – qualities that can reshape families, workplaces, and even societies fractured by conflict.
The book emphasizes that listening is not automatic just because our ears function. Instead, Kasriel draws a distinction between hearing words and creating the kind of safety that allows someone to share what truly matters. When people sense they’re not being heard, frustration festers, relationships weaken, and divisions deepen. The promise of deep listening, by contrast, is that it can unlock clarity, reduce tension, and help both sides in a conversation discover insights that might otherwise remain buried. While these claims are ambitious, Kasriel insists they are within reach if we practise deliberately.
Her method rests on eight steps. The first involves creating physical and emotional space where openness is possible. A quiet setting, a phone switched off, and a posture that signals ease rather than interrogation can all encourage trust. But Kasriel stresses that space also has to be internal: listeners need to acknowledge their own moods, biases, and hidden 'shadows' – the suppressed fears or resentments that distort conversations if left unexamined. By noticing these tendencies in advance, listeners can avoid letting defensiveness or impatience hijack their attention.
Once space is created, the focus shifts to presence. Presence is more than simply sitting still; it is an active, embodied attention that reassures the speaker that they matter. Kasriel suggests grounding techniques – steady breathing, planting feet on the floor – to stay anchored in the moment. Alongside presence, curiosity plays a vital role. Genuine curiosity means resisting the urge to confirm preconceptions or steer the conversation. It demands humility and empathy, a willingness to be surprised, and the discipline to notice judgments without letting them dominate.
The next steps ask the listener to embrace stillness. Kasriel highlights the power of holding a gentle gaze – not a stare, but a steady, supportive look that conveys safety. She also urges readers to value silence rather than rush to fill it. Pauses can feel awkward, but in her view they are where deeper truths often emerge. When a speaker falls quiet, giving them space rather than jumping in allows unspoken layers of thought and feeling to surface.
Kasriel then turns to reflection. By echoing back a phrase, an emotion, or a key idea, the listener allows the speaker to hear their own words reframed. This is not about parroting but about careful acknowledgement: 'It sounds like…' or 'I sense that…' Such responses can sharpen clarity, encourage elaboration, or even lead to new insights. From there, the eighth step – going deeper – is about gently inviting the speaker to explore further. This might involve asking what feels most important or leaving openings for them to continue at their own pace.
Beyond the method, Kasriel reminds readers that deep listening is not limitless. Taking on another’s pain, trauma, or hostility can be draining. Good listeners need boundaries, an awareness of their own capacity, and the courage to step back when necessary. She notes that listening is not a duty owed to everyone in every situation; it is a practice that requires self-care and reflection. After difficult conversations, pausing to process and consider what worked or faltered is just as vital as the listening itself.
The book ultimately promotes listening not just as a personal skill but as a social necessity. In workplaces, it can improve decision-making and foster trust. In families, it can reduce conflict and strengthen bonds. In politics and civic life, it can counteract polarization by allowing people to feel heard even when they disagree. Kasriel portrays listening as both a gift and a responsibility: by offering our attention without rushing to judgment, we create rare spaces of understanding in a fractured world.
Yet despite its good intentions, "Deep Listening" can feel repetitive and overly idealistic. The anecdotes, while inspiring, often romanticize the act of listening as though it were a cure-all for society’s ills. The eight steps, while clear, are stretched thin over chapters that reiterate the same points in slightly different forms. At times, the advice borders on obvious – put away your phone, don’t interrupt, show empathy – raising doubts about how much depth the method truly offers. In trying to make listening seem profound, the book sometimes overlooks the complexity of real conflicts, where power imbalances, structural injustice, or entrenched hostility can’t be solved by attentiveness alone.
Kasriel also emphasizes the benefits for the listener – more creativity, calm, and resilience – which can make the practice sound transactional, as if deep listening were another productivity hack. The book largely avoids the hard truth that listening can be uncomfortable, exhausting, or unrewarded, especially when faced with someone whose views are harmful. By portraying listening as uniformly transformative, it risks setting unrealistic expectations.
In the end, "Deep Listening" delivers a well-structured reminder of how often we fail to give each other full attention, and how much can shift when we do. But as a guide, it works better as encouragement than as a rigorous manual. Readers may come away more aware of their own bad habits in conversation and better equipped to slow down, breathe, and pay attention. Still, the claim that listening alone can heal relationships or bridge societal divides feels exaggerated.
Kasriel wants us to believe that listening is a form of quiet power. The book succeeds in highlighting how neglected and necessary it is. But its weakness lies in its simplicity: listening matters, yes, but it is not enough. By presenting deep listening as both method and miracle, the book risks undercutting its own credibility. Ultimately, "Deep Listening" is a heartfelt but somewhat overstated appeal to pay closer attention – a message worth hearing, even if the execution leaves something to be desired.
'To be female is to be interrupted," wrote columnist Renee Graham. Women are listened to less and are far more likely to be interrupted than men, many studies have confirmed (pg. 76).
8 Traps to Deep Listening (pgs 30-43)
1. I'm in charge Role is to explain, instruct, add value--authority/status is seen as meaning you must dominate the conversation.
2. I have Expertise and You Don't Feel like you have nothing new to learn
3. Must Prove I'm a Man Assertive women are seen as aggressive. Listening is often seen as weakness. Men are more likely to view listening as a mere stepping stone to securing their own chance to hold the floor.
4. I Must Solve and Sort Someone shares a problem with you and you're motivated to add valuable advice and assume you have a good solution. It is challenging b/c we have a natural desire to want to help others, but others don't always want our help.
**Don't feel like you have to cheer someone up either. They may just need to be seen and acknowledged.
**Ask: Do you want help? A hug? Or just someone to listen?
5. I don't Have Time We think many times faster than we talk. Our brains can digest 400 words/minute, but we speak at about 1/2 that speed. Standard listening can be faster, but the deeper relationship of Deep Listening can pay off in the long run.
6. If I Listen, I Must Obey- "Listen up" is often used as "obey me" like in a classroom. But listening does not mean you must obey or even agree.
7. My Brain is Wired to Judge Your judgements can distort what you hear when do listen to someone.
8. I want to Win Especially hard if the person you're listening to has contrasting views. Trying to win a conversation can leave the person feeling dismissed or angry.
This seems to be from flawed data and not to be trusted . . .93% of communication is non-verbal. Of that we deduce 55% of what we understand from a speaker's face and 38% from their tone of voice. So verbal communication accounts for about 7% of the meaning we get when someone speaks (pg 200).
More accurate to listening to the speaker's tone of voice. Tone of voice is harder to mask than a facial expression, which is why it's easier to interpret someone's emotions on a voice-only call when you are not distracted by their face (pg. 203).
Steps to Deep Listening: 1. Create Space 2. Listen to Yourself 1st 3. Be Present 4. Be Curious 5. Hold the Gaze 6. Hold the Silence 7. Reflect Back 8. Go Deeper
I recently read Deep Listening by Emily Kasriel, and it had a profound impact on me. Having spent over a decade working in Human Services—fields driven by effective communication—I found this book deeply resonant, both professionally and personally.
Kasriel beautifully explores a fundamental yet overlooked skill: the art of truly listening. Her approach isn’t merely theoretical; it’s practical, providing actionable steps that immediately improved how I approach conversations, manage conflicts, and build deeper connections.
The book is clearly structured into three engaging parts:
Part One explains exactly what Deep Listening is and identifies common barriers that prevent genuine understanding.
Part Two offers an easy-to-follow guide through eight powerful steps to master Deep Listening. The chapter on "Listen to Yourself First," focusing on understanding and integrating our personal shadows, profoundly moved me.
Part Three addresses ethical considerations and practical tips for incorporating Deep Listening sustainably into your daily life.
One insight from the book particularly resonated with me:
“You can’t condense the gift of your undiluted attention into a few seconds of hyper-quality presence, but you can bring complete attention and genuine curiosity to whatever time you have available, and in doing so enrich and expand the minutes.”
Kasriel gently encourages us to engage with our internal shadows—those hidden, challenging aspects of ourselves. By compassionately acknowledging these shadows, she shows us how we significantly improve our ability to genuinely connect with and understand others.
I highly recommend this book to anyone who wants to deepen personal relationships, excel professionally through better communication, or simply enhance self-awareness and empathy. Most importantly, Deep Listening empowers you with tools for transformative personal growth that you can apply immediately.
This book is helping me in ways I didn’t expect. I feel I can now relate to my partner and my daughter in a closer way, some of the time at least! I’ve realized that I’ve often just gone through the motions of listening, but not truly listened. When you find out how to listen deeply, you’ll be in a very different conversation, one where connection happens. Magical!
I went into this book thinking I was going to get a lot our of it. It does have a great message and the writer is qualified. We should all listen more intently and compassionately and talk less about ourselves. I just couldn't see myself committing the time to read through the whole book. It would make a great magazine article.
In a world that feels more polarized than ever, where we are spending more time shouting at each other in echo chambers, "Deep Listening" is essential for each of us to explore, reflect upon, and attempt. Emily Kasriel breaks down this powerful approach into palatable steps that each and every one of us can actually master. I hope you enjoy reading it as much as I did.
A really important and timely book. We can all learn to listen better, and know it will make our lives richer and our world better. This practical book outlines 8 simple steps anyone can follow...
3.5 stars. Maybe read the summaries for the first section next time. The meat of the book is Section 2 and 3. I really liked the chapter on getting curious.