I really enjoyed this book and didn't know their stories at all. I read this while reading King of Capital (history of Blackstone), and I really liked the juxtaposition of these two perspectives.
A few takeaways:
* They didn’t just get the right people on the bus; they got the right people on the bus for a very long time.
* First, get great people; second, give them big things to do; then, get more great people, and come up with the next big thing to do; then repeat, again and again. This is how they sustained momentum over time. They always resonated with the idea of BHAGs – Big Hairy Audacious Goals – and built a culture to achieve them.
* The three partners believed that the very best people crave meritocracy, and mediocre people fear it.
* FOCUS ON CREATING SOMETHING GREAT, NOT ON “MANAGING MONEY.” The three founders came of age during a tumultuous economic time in Brazil, and I once asked: “What did you learn about how to manage money in such uncertain and inflationary times?” The answer: “When everyone else was spending their time managing their money, we invested our time in building our company. If we built our company, then that would be the very best way in the long run to generate wealth. Managing money, by itself, never creates something great and lasting, but building something great can lead to substantial results.”
* SIMPLICITY HAS GENIUS AND MAGIC IN IT. On almost every dimension, the three founders exemplified simplicity. They have very simple dress; you would not notice them in a crowd. They kept simple offices, never walling themselves off from their people in an executive suite. They used their increasing wealth not for opulence, but to simplify their lives, so they could focus on continuing to build the company. (I learned that the best sign of true wealth is an uncluttered calendar, with time available to focus on the most important priorities.) And their entre strategy is so simple: Get great people, give them big things to do and sustain a meritocratic ownership culture
* Understand how much time you have to make decisions, use that time to make the best decisions possible and maintain a sense of calm. “Sure, it’s human nature to want to make the uncertainty go away,” said one of the founders. “But that desire can lead you to decide quickly, sometimes too quickly. Where I come from, you soon realize that uncertainty will never go away, no matter what decisions we make or actions we take. So, if we have time to let the situation unfold, giving us more clarity before we act, we take that time. Of course, when the time comes, you need to be ready to act decisively.”
* SEEK MENTORS AND TEACHERS, AND CONNECT THEM TOGETHER. From early in his career, Jorge Paulo Lemann actively sought people he could learn from, and he would make pilgrimages to visit them: the great Japanese industrialist Matsushita, the visionary retailer Sam Walton, the great financial genius Warren Buffett. Not only that, he found ways to connect great people with other great people; he wasn’t “making connections” in the traditional way, but facilitating interactions among exceptional people and thereby stimulating an exponential level of learning for everyone.
* Those who know Lemann well have no doubt that he only became a top-level billionaire because he enriched dozens of people on the way.
* “Harvard also taught me to focus on a way of obtaining results. To finish within my deadline meant I had to create a system involving great focus... I always try and reduce everything to what is essential and this has also helped us a lot in forming our businesses. Most of our companies – and people – have five goals... Doing something simply is always better than doing it in a complicated way.”
* He wanted to continue working in the financial market but had no capital and no intention of paying for everything himself. There was only one solution in his mind: find good people who were ready to work on a new business and capitalist partners to finance it.
* At the age of 31, Lemann was unemployed once again. But this time, he had US$ 200,000 in his pocket, a lot of money in those days, and he had in his head the business model he had been dreaming about – in which the wealth generated would be split with the best employees. His thinking had nothing to do with being a nice guy and everything to do with his purely pragmatic style of multiplying earnings and then dividing them. He would often repeat in the future, always in a loud voice and extending the vowels, as he does: “Good people, working together, make the firm great.”
* The solution to finding a target could not have been more prosaic. Gentil put an ad in a newspaper: “Brokerage for sale sought.” The acquisition was concluded in August of that year when the group, banked by Gentil, bought a brokerage called Garantia from speculators for US$ 800,000.
* There was a particular kind of professional for whom Lemann was always on the hunt, and whom he baptized with the abbreviation PSD: Poor, Smart, Deep Desire to Get Rich.
* “From the bank’s earnings, 25% was distributed as profit sharing, 15% as dividends and 60% was capitalized,” said Baptista. “It was a doctrine that could not be changed.”
* His first intention was to get to know the people there first hand, select those who had talent and get rid of the others. This was a strategy that was repeated in almost all the acquisitions made by the three partners.
* Shortly before assuming command of Lojas Americanas, and when he was still on the executive board, Sicupira sent 10 letters to some of the world’s biggest retailers. He introduced himself and asked if he could learn how each company operated at firsthand. His aim was to learn from the leaders and then adopt the best ideas. Why waste time reinventing the wheel if he could copy from the most advanced companies in the world? Two never replied while another two politely declined. Five companies, including Kmart and Bloomingdale’s, replied and invited him to visit their head offices. The CEO of one of the companies Sicupira contacted went further and phoned him directly. He said he would be happy to receive him and show him the operations of his company, a chain he had founded in Arkansas in 1962. His name was Sam Walton and the company he ran was called Walmart.
* A powerful company and a simple lifestyle were exactly what they also wanted.
* Maintaining a long-lasting partnership like this has been one of their great keys to success. How did they manage it? Their roles were clearly established right from the start.
* “You can’t compete with your own partner. You can’t get upset about who gets credit for a deal. The idea that one has to win doesn’t work in any relationship – in business or a marriage. Not one of this group of Brazilians seeks credit for himself. On the contrary. Jorge Paulo says the success of AB InBev, for example, comes from [Carlos] Brito and his team. This is not common here. Some time ago, the former executive Michael Eisner wrote a book on successful companies [Working Together – Why Great Partnerships Succeed] and had trouble finding 10 cases that really worked [one of the examples was precisely that of Buffett and Munger]... Many people want recognition above all. These people think ‘what’s the point of being on top if there’s no-one below?’ Jorge Paulo and his partners are the opposite of them.”
* “How many (Carlos) Britos and João Castro Neves (the Ambev CEO) would exist in the company if relatives could join?” Telles once said about this policy. “We see 70,000 trainee applications every year. Are my genes really so strong that I will create a child who is one in 70,000? I not only don’t believe in genetic miracles but I think this approach would lead to the disappearance of our culture.”
* “Tropical country, hot climate, good brand, young population and poor management... OK, that gives us everything we need to transform it into something great,” he said. Lemann ended his argument by saying that he had carried out an informal “market survey,” which revealed encouraging information. “I was looking at Latin America and who was the richest guy in Venezuela? A brewer (the Mendoza family that owns Polar). The richest guy in Colombia? A brewer (the Santo Domingo group, the owner of Bavaria). The richest in Argentina? A brewer (the Bembergs, owners of Quilmes). These guys can’t all be geniuses...It’s the business that must be good.”
* course at Harvard called OPM (Owner/President Management Program) aimed at entrepreneurs who needed to learn more about management. (Sicupira had finished this course years earlier.) It was at Harvard that Telles, who had concentrated only on daily financial transactions until then, started to transform himself into a businessman with a long-term view.
* It was an old Garantia saying put into practice once again: why start from scratch when you can learn from the best in the world? It had worked for Garantia itself, which copied the best practices of Goldman Sachs. It had worked with Lojas Americanas that had been strongly influenced by Walmart. It would also work with Brahma.
* He used the old “Garantia culture” formula and copied the best of what he had seen abroad.
* Telles and his partners never had any experience with GE, as they did with Goldman Sachs and Walmart, but the company’s annual reports were a Bible for the Brazilians who, once again, copied the best from them.
* 20-70-10 rule. It laid down that employees in a meritocratic environment should be split into three ranges: the 20% top performers should be rewarded, the 70% average performers retained and the 10% underperformers shown the door. By adapting the GE rule to its own situation, Brahma renovated its workforce. “When I joined the company, the average age of the staff was around 48,” Rodrigues said. “When I left [in 2003] it had fallen to 32.”
* Although he did not know Lemann personally, Brito knew he was a great believer in education and had helped finance Garantia staff’s studies abroad. Would he help someone who was not even from the bank? Brito boldly asked an acquaintance who worked for a brokerage in Rio for Lemann’s contact, and the banker agreed to see him for an hour.
* Brito fulfilled all the promises he made to Lemann. He sent a letter every month in which he recounted what he was doing and his performance in works and tests. He usually attached copies of academic articles or material that might interest the banker. “He never wrote to me but always called after he received the letters,” Brito said.
* Telles had porphyria, a kind of progressive poisoning of the blood and a rare disease, difficult to diagnose. It turned out the colitis crisis that had led to the emergency operation years before – the combined effect of his diet and a fall in his glucose level had led the liver to go out of control, contaminating the blood – was caused by the porphyria, but once the problem was identified, Telles only needed to take a drug, which brought a quick recovery.
* The brewery always paid salaries that were slightly lower than the market rate, but the variable remuneration, which could reach 18 extra salaries a year, easily offset this. The system was adjusted a number of times over the years, but the basic principles remained. The bonuses were generally used by the employees to acquire shares in the company, but this was encouraged by the fact that there was always some “obstacle” for redeeming the shares in the short term. The current practice is for those who use the whole bonus to buy shares in the company to gain an extra 10% over what they have bought. The catch is that this premium can only be redeemed after five years, and those who leave before the period have to give up the extra shares they received.