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The Accessibility Operations Guidebook: To making accessibility work more sustainable
The accessibility field has a burnout problem. People get into this work to make accessible products and services. But, they often find themselves doing a lot of other work—program management, legal compliance, and constant, constant advocacy—instead. This isn't usually what people sign up for, and it leads directly to burnout.
This book seeks to help break that cycle. It's not about accessibility work itself, but about building digital accessibility programs that are more sustainable, intersectional, and data-driven.
The first part of the book is a crash course in social science. It introduces theories about organizational psychology, community, education, information literacy, work burnout, disability, and intersectionality.
The second part is a strategy guide. It takes the theories from the first part and applies them to building an accessibility practice that better fits your needs and those of your organization. It's about using data and systems thinking to help you focus on the hard work of growing community, centering disability and disabled people, and enabling accessibility instead of policing it.
This book seeks to help break that cycle. It's not about accessibility work itself, but about building digital accessibility programs that are more sustainable, intersectional, and data-driven.
The first part of the book is a crash course in social science. It introduces theories about organizational psychology, community, education, information literacy, work burnout, disability, and intersectionality.
The second part is a strategy guide. It takes the theories from the first part and applies them to building an accessibility practice that better fits your needs and those of your organization. It's about using data and systems thinking to help you focus on the hard work of growing community, centering disability and disabled people, and enabling accessibility instead of policing it.
401 pages, Kindle Edition
Published October 16, 2024
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Displaying 1 - 2 of 2 reviews
January 19, 2025
Wrote a review about this amazing book on my blog:
https://blog.hello-bokeh.fr/2025/01/0...
https://blog.hello-bokeh.fr/2025/01/0...
June 30, 2026
Devon is an amazing author writing from not just the heart, but every fibre. The honest stories and candid tone make me realise I'm not alone in the world. She has a very real presence in the book, and I'm delighted I could get so much already processed material from actual experience.
I particularly love Chapter 3's Accessibility Literacy Framework. Being able to check engagement and understanding that "[w]e don't need to create more accessibility experts... [w]hat we need is for non-experts to get better at integrating accessibility information and literacy into their work" (pg 63) blew my mind. It helps so much in the creation of goals and deciding what to communicate and how.
I particularly love Chapter 3's Accessibility Literacy Framework. Being able to check engagement and understanding that "[w]e don't need to create more accessibility experts... [w]hat we need is for non-experts to get better at integrating accessibility information and literacy into their work" (pg 63) blew my mind. It helps so much in the creation of goals and deciding what to communicate and how.
Displaying 1 - 2 of 2 reviews