Managing Information Quality: Increasing the Value of Information in Knowledge-intensive Products and Processes

by Martin J. Eppler

The 2nd edition of this book shows how the quality of information can be improved in such knowledge-intensive processes as on-line communication, strategy, product development, or consulting. The text offers proven principles for applying information quality management to a variety of information products. Case studies show how information quality management can increase satisfaction of knowledge workers and information consumers. Includes much new material.

410 pages, Hardcover

First published January 1, 2003

About the author

Martin J. Eppler is a Swiss communication and management scholar, Professor of Media and Communication Management at the University of St. Gallen, and director of its Institute for Media and Communication Management, known for his contributions in the field of knowledge management, specifically information overload[1] and Information Quality Management, Collaboration, and Knowledge Visualization.