Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare

by Jason A. Wolf PhD, Stacy Palmer CPXP

In Return on Human Eight Principles to Inspire Excellence in Healthcare, Jason Wolf and Stacy Palmer of The Beryl Institute—a pioneer and leader of the experience movement for over a decade as a global community of professionals and experience champions committed to transforming human experience in healthcare—demonstrate that if organizations want to transform the experience they provide, achieve the results they aspire to, and realize a return on human experience, they must take an integrated approach.

This book is based on the unbiased research, proven practices, and lessons learned from a powerful global network striving to make healthcare better. Wolf and Palmer build on decades of experience and research to offer insights and practices that will reaffirm purpose, focus intent, and inspire action. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.

If every organization were to embrace the real value of an investment in experience and engage in these principles as a road map for action, the result would be transformational for the entire industry on a global scale.

208 pages, Paperback

Published November 8, 2024