Addresses the increasing global competition and the fact that every industry, business, and service organization is restructuring itself to operate effectively. This title emphasizes both the manual components and the cognitive aspects of work, recognizing the gradual decline of the manufacturing sector and the growth of the service sector.
I've taught out of this book--and while it does have a lot of good information, it could be written clearer for undergraduate students, and add a chapter on process mapping specifically for work measurement.