Quality Health Care: A Guide to Developing and Using Indicators

by Robert Lloyd

Written by an internationally recognized expert in the field of quality management, this book will serve as a guide for planning and implementing a successful quality measurement program in health-care facilites.

343 pages, Paperback

First published September 25, 2004

Reviews

[Jim Laughton · Rating 5 out of 5]

Can’t recommend Bob’s books enough, and if you’re lucky to attend his presentations, enjoy. A very engaging, phenomenally knowledgeable person.

[Paulina]

I'm making myself read things that will improve my knowledge at work =\

[Erika Hoogesteger · Rating 4 out of 5]

I have relief on this book since I attended Bob Lloyd's training in SPC. Very good resource from an engaging speaker/teacher.