If you're tired of forever living with the taste of foot in your mouth, you'll rejoice at finding this smart and snappy collection of tips for learning empathetic communication and, thereby, avoiding the hurt feelings, damaged relationships, and lost opportunities that come from saying the wrong thing at the wrong time.
I read this book straight through in a couple of hours. I basically knew the information just from life experience, but I wanted some reassurance that I hadn't missed something. I think a lot of people would find value in this book, and the stories that go along with the message help bring the ideals into real life scenarios that we could all benefit from.