The best-selling author of Quality Is Free argues that running things requires a down-to-earth attitude and approach that nearly anyone--from CEOs to middle management executives--can master. Reissue.
I had read so many good comments about this book that I was expecting something bigger, greater. There are a couple of diamonds (business suggestions) but nothing out of this world.
It needs to be updated, some parts are just outdated with a 80's perspective and the recommendations seem way too obsolete for this changing business world.