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Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers and Delivers Results
Position your organisation's culture to attain new heights Above the How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money. Step-by-step, author Michael Henderson illustrates how to create a culture in which employees and leaders delight those outside the company--customers, shareholder, employees' families, suppliers and the board of directors--and anyone else who may benefit from an association with the organisation.The book's proven models and ideas have been tried and tested with a broad range of of high-profile international companies. Expert author, Michael Henderson, a.k.a. The Corporate Anthropologist, has more than 30 years' experience, and a proven track record of working and consulting with organisations to enhance their workplace cultures.Reveals how to create an organisational culture that achieves desired results Puts the cultural transformation process in the hands of the people directly effected Smashes some of the established and costly myths about culture and how to work with culture This important resource is written for leaders, managers and supervisors at all levels and across industries.
- GenresBusiness
280 pages, Kindle Edition
First published January 1, 2014
17 people are currently reading
40 people want to read
About the author
Michael Henderson
139 books12 followersYou'll find my bio on my website at www.michaelhenderson.org.uk
My new book has been reviewed in Publishers Weekly. See below:
Review of NO ENEMY TO CONQUER, in Publishers Weekly Dec 15, 2008
No Enemy to Conquer: Forgiveness in an Unforgiving World Michael Henderson, foreword by the Dalai Lama. Baylor Univ., $19.95 paper (234p) ISBN-978-1-60258-140-1
Henderson (From India with Hope), whose Irish Protestant family sought reconciliation with their Catholic compatriots, may be just the sort of eloquent messenger the world needs to understand the utility and not just the symbolic value of forgiveness. Starting with the Dalai Lama’s foreword—a paean to the power of redemption—this book is a blissful read and a persuasive argument for forgiveness as a practical tool for global survival. As the author demonstrates in a discussion of (the few) American individuals and institutions that have made formal apologies for the African slave trade, history cannot be redeemed with an apology, but an apology can create a new starting point for history. Most instructive, however, are the stories of people, from Chechnya to Pennsylvania Amish country, who have suffered unspeakable acts at the hands of enemies and staunchly refuse to be consumed by victimhood. Henderson shows the real muscle behind forgiveness, avoiding preciousness and sentimentality. He writes, “Forgiveness has an image problem”—with this latest effort, perhaps no more. (Feb.)
My new book has been reviewed in Publishers Weekly. See below:
Review of NO ENEMY TO CONQUER, in Publishers Weekly Dec 15, 2008
No Enemy to Conquer: Forgiveness in an Unforgiving World Michael Henderson, foreword by the Dalai Lama. Baylor Univ., $19.95 paper (234p) ISBN-978-1-60258-140-1
Henderson (From India with Hope), whose Irish Protestant family sought reconciliation with their Catholic compatriots, may be just the sort of eloquent messenger the world needs to understand the utility and not just the symbolic value of forgiveness. Starting with the Dalai Lama’s foreword—a paean to the power of redemption—this book is a blissful read and a persuasive argument for forgiveness as a practical tool for global survival. As the author demonstrates in a discussion of (the few) American individuals and institutions that have made formal apologies for the African slave trade, history cannot be redeemed with an apology, but an apology can create a new starting point for history. Most instructive, however, are the stories of people, from Chechnya to Pennsylvania Amish country, who have suffered unspeakable acts at the hands of enemies and staunchly refuse to be consumed by victimhood. Henderson shows the real muscle behind forgiveness, avoiding preciousness and sentimentality. He writes, “Forgiveness has an image problem”—with this latest effort, perhaps no more. (Feb.)
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July 7, 2016
Michael does a fantastic job making the case for strong company cultures. It's a fascinating read and really opens my eyes to the motivation of leaders in my organisation.
Displaying 1 of 1 review