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Conflict Resolution Styles - Video Program
Most employees would agree they spend too much time dealing with disagreements, differences, and other conflicts that arise in the workplace. Conflict Resolution Styles drives home the message that we usually can'’t avoid ignore these conflicts, but we can learn how to deal with them. It is a powerful tool for teaching employees how to handle conflict and minimize the stress, frustration, anxiety, and sleeplessness it can cause. The video is also a strong way to head off the potential high costs to business when conflict is not recognized —ranging from avoidance and third-party mediation to physical threat and violence. Conflict Resolution Styles uses real life, emotionally charged business scenarios to demonstrate and discuss five different approaches to handling • Accommodate (I lose, you win) —You put aside your needs and desires and give in to the other person'’s demands.
• Avoid (I lose, you lose) —You avoid, postpone, or prevent a conflict and neither party wins because the conflict remains unresolved.
• Compromise (We both win, we both lose) You resolve the conflict quickly and efficiently by seeking a fair and equitable split between your respective positions.
• Compete (I win, you lose) —You seek to win your position at the expense of the other party.
'• Collaborate (I win, you win) —You cooperate with the other party to find a resolution with a mutually satisfying outcome. Participants will see Kim, an operations manager, deal with differences between her and a vendor, her boss, and colleagues. In each scenario, she provides positive behavior modeling by showing when each style works and how to use it successfully. The video includes do'’s and don'’ts, things not to say, and many other tips for using each style appropriately. Use Conflict Resolution Styles to encourage discussion among employees
• How they define a conflict situation
The types of conflicts that arise in their workplace
• How they typically handle these conflicts
Examples of when they have used each style
• Situations that could have been handled better using another conflict resolution style and why Key
• Everyone encounters situations where they must handle some type of conflict.
• Most people favor one conflict-handling style, but there is no "one-size-fits-all" response to conflict.
• Employees who master all five responses to conflict, assess each situation, and choose the most appropriate response style are most successful at resolving conflict.
• 22-minute Video
• Dealing with Conflict Instrument —a self-assessment that will help employees learn about their own natural conflict-handling style and encourage them to use other styles when appropriate
• Video Facilitator'’s Guide —highlights key points from the video and provides trainer instructions
• PowerPoint® presentation
• Avoid (I lose, you lose) —You avoid, postpone, or prevent a conflict and neither party wins because the conflict remains unresolved.
• Compromise (We both win, we both lose) You resolve the conflict quickly and efficiently by seeking a fair and equitable split between your respective positions.
• Compete (I win, you lose) —You seek to win your position at the expense of the other party.
'• Collaborate (I win, you win) —You cooperate with the other party to find a resolution with a mutually satisfying outcome. Participants will see Kim, an operations manager, deal with differences between her and a vendor, her boss, and colleagues. In each scenario, she provides positive behavior modeling by showing when each style works and how to use it successfully. The video includes do'’s and don'’ts, things not to say, and many other tips for using each style appropriately. Use Conflict Resolution Styles to encourage discussion among employees
• How they define a conflict situation
The types of conflicts that arise in their workplace
• How they typically handle these conflicts
Examples of when they have used each style
• Situations that could have been handled better using another conflict resolution style and why Key
• Everyone encounters situations where they must handle some type of conflict.
• Most people favor one conflict-handling style, but there is no "one-size-fits-all" response to conflict.
• Employees who master all five responses to conflict, assess each situation, and choose the most appropriate response style are most successful at resolving conflict.
• 22-minute Video
• Dealing with Conflict Instrument —a self-assessment that will help employees learn about their own natural conflict-handling style and encourage them to use other styles when appropriate
• Video Facilitator'’s Guide —highlights key points from the video and provides trainer instructions
• PowerPoint® presentation
25 pages, Ring-bound
First published November 1, 2004
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