Touchpoint 3#3 - From Sketchbook to Spreadsheet

by Service Design Network | SDN

This issue, Touchpoint Vol. 3 #3 “From Sketchbook to Spreadsheet” is linked to the theme of the Service Design Conference in San Francisco in October 2011 and also features some of the conference talks. Touchpoint 3 #3 explores the impact that service design is now making to organisations’ bottom lines and presents the compelling stories of designing business strategies, monetising service propositions and cultural change. We maintain our focus on the practice and business of service design itself; new tools and methods yes, but also how to buy and sell service design, what the design community can learn from business and vice-versa.

154 pages, Kindle Edition

First published January 1, 2012